Mercedes-Benz of Valencia - Service Center

Sprinter Charging Issue Derek Googe was fantastic! We thoroughly discussed the battery charging issue with my Sprinter before we made the appointment. When I brought the vehi Derek Googe was fantastic! We thoroughly discussed the battery charging issue with my Sprinter before we made the appointment. When I brought the vehicle in he informed me exactly of what Mercedes was going to look at, and that he would keep me informed of the findings. First he came out and said they found that the battery was at fault and needed to be replaced. Since it was out of warranty the cost would be $440, and I authorized the repairs. He came back a few minutes and informed me that he ran the repairs a different way, and it was, in fact, covered under warranty after all. In my opinion he went above and beyond what was required, and he has earned all my future business. to whoever reads this, Derek is a valuable asset to Mercedes Benz of Valencia. More

I have nothing to say but a Great Experience every time! Bill gives great customer service, I've been a customer over 4 years and I enjoy my experience every time. It is always a pleasure. Thank Bill Parks! Bill gives great customer service, I've been a customer over 4 years and I enjoy my experience every time. It is always a pleasure. Thank Bill Parks! More

Always great. Mathew is a very professional in his approach. He conducted the business with easy. Will always recommend my friends to visit dealer because the good Mathew is a very professional in his approach. He conducted the business with easy. Will always recommend my friends to visit dealer because the good service department. More

Maintenance service appointment Service was quick, very efficient same day waited 2 hours service representative was the most professional person I have worked with in last 20 years Service was quick, very efficient same day waited 2 hours service representative was the most professional person I have worked with in last 20 years at MB dealerships throughout US. More

Excellent & friendly service! Brought my vehicle for service. The staff is friendly and professional. Matt Geisser was extremely helpful! Definitely plan to continue bringing my v Brought my vehicle for service. The staff is friendly and professional. Matt Geisser was extremely helpful! Definitely plan to continue bringing my vehicle for service here. More

Courteous Service Excellent service and courteous service advisor. Ryan Helquist is very knowledable. I’m extremely satisfied with the work that was done by the servic Excellent service and courteous service advisor. Ryan Helquist is very knowledable. I’m extremely satisfied with the work that was done by the service technicians and the overall experience with the dealer was great. More

Great Service. Courteous service advisors The dealership provided great service. They kept me informed of what was happening with the service of my car. The service advisor kept me posted al The dealership provided great service. They kept me informed of what was happening with the service of my car. The service advisor kept me posted along the way. The car was ready when he said it would be. More

Quick Repair, Great Service I went in to the Mercedes Benz of Valencia for a windshield replacement after a large rock caused irreparable damage to my windshield. Jazmin Quintero I went in to the Mercedes Benz of Valencia for a windshield replacement after a large rock caused irreparable damage to my windshield. Jazmin Quintero was wonderful in coordinating the service, ordering the necessary parts and scheduling the repair in a timely manner. Her communication, both in person and via email/phone, was thorough, helpful, and friendly. I’m extremely satisfied with the work that was done by the service technicians, and the overall experience with the dealer was great (provided me a loaner car and completed the work within the day). I will definitely be returning to this dealer in the future for my other service needs. More

Service is Excellent I bought my 2016 E 350 , December 2018... Tony Lazzara in sales has been great ... Matt in service has taken care of the care ... service has been per I bought my 2016 E 350 , December 2018... Tony Lazzara in sales has been great ... Matt in service has taken care of the care ... service has been perfect ... More

Bill Parks is the best! Bill was extremely helpful, professional and accommodating. He listened to my concerns, communicated them effectively to the service staff and advise Bill was extremely helpful, professional and accommodating. He listened to my concerns, communicated them effectively to the service staff and advised me very clearly of what the recommendations were and what the cost involved would be. More