Mercedes-Benz of Valencia - Service Center

I purchased a used certified ML 350 in Sept, 2011. I have had some type of problem almost every month since I purchased, which has cost me gas and time. The last visit the service director accused me of drop had some type of problem almost every month since I purchased, which has cost me gas and time. The last visit the service director accused me of dropping my key in water which I know have never happen. Very disappointed with me experience with Benz so far! Wish I never made this purchase, my Ford ran better than this! More

This dealer is a massive dissapointment. I would NEVER recommend this dealer to anyone for ANY reason. I purchased my new SLK at Keyes in Sherman Oaks, but have taken to Valencia for service due to conve recommend this dealer to anyone for ANY reason. I purchased my new SLK at Keyes in Sherman Oaks, but have taken to Valencia for service due to convenience (near home). It is clear to me that they do not care about their customers' experience. The several times I have been there, they have: 1. not greeted me upon arrival at service center. 2. tried to sell me something I clearly do not need (i.e. wheels, licence frame, etc.) 3. Outright lied to me by telling me that something is "impossible, cannot be done" etc, yet i know otherwise as I have done research to prove it. 4. Charged AT LEAST a 30% premium over MB of Glendale for a specific service (clearing a service notification on dash, dialing down the volume of the alarm, minor roof adjustments). 5. Caused me to leave highly dissatisfied with my experience. I have called other dealers in the area to compare prices, and as I stated above Valencia is AT LEAST 30% higher price. The service director at Glendale even said that "they gauge their customers because it's Valencia and they know that they can." I needed a new key fob, as I had accidentally dropped one in a sink and shorted it out. Valencia quoted me $550 for a new fob!! That same day, I drove to Glendale and got one for $130. They are crooks who gauge their customers because they know that the wealthy residents of Santa Clarita will not bother going anywhere else because of the convenience of a dealer being right here in town. But MB of Glendale is a MUCH MUCH more professional and polite dealer. I will continue to go there. More

I had taken my car to MB Valencia for scheduled maintenance 2 times now. BOTH times there was some malfunction within days of picking the car up that required warranty work. That is irritating, but maintenance 2 times now. BOTH times there was some malfunction within days of picking the car up that required warranty work. That is irritating, but their general lack of respect for their customers is unsettling. I had a suspension problem that they have tried to pass off as "tires not recommended by Mercedes-Benz" 2 separate occasions, both times saying they changed the tires and the issue went away. I changed the tires, yet the problem persisted. Another mechanic verified its not the tires. The dealer again said its the tires. The tech even brought my wheel bearing in 15 minutes after I had dropped the car off to show me there is nothing wrong with it. I know that the wheel bearing cannot be pulled out in 15 minutes, and also a brand new bearing with brand new grease on it is quite obviously NOT the one from my car that has over 80,000 miles on it. The mechanic insisted that I have no idea what I am talking about. I jacked the car up and verified play in the wheel, yet he swears there is none. The guy is clearly incompetent, and is trying to scam my warranty company. Thus far I have filed complaints with my states attorney, the BBB, and my warranty company. Additionally they emailed me a survey that they asked me to fill out and email back as quickly as I can. After 2 weeks they called me and thanked me for filling it out. Problem with that is that I never got the survey. The email address the survey was returned from is NOT the email address they have on record for me. I contacted yahoo mail, and the email address was established with my personal information within a few days of the survey being sent out. Their survey people swear they did not fraudulently create this email address. I would not have written them a good survey and they knew it so their employees created an email address in order to get a good review. Makes me wonder what other kinds of identity theft these people are capable of. This instance is being reported to the states attorneys identity theft division immediately as well. If you can at all avoid this dealership for service, I would recommend you do so. More

I took my car for regular routine to this dealership since I moved to Santa Clarita from Glendale. I had the worst service experience. First, they called me to tell me that my car needed several mechani since I moved to Santa Clarita from Glendale. I had the worst service experience. First, they called me to tell me that my car needed several mechanical work beyond what is provided in Service B. I told them to just perform the regular service and that I would take my car to another dealership to get the work performed. A day after I picked up my car from service, I started having problems: my car door holders broke (on both driver and passenger side), my center console came apart, my oil malfunction warning came on, the washer fluid warning light came on, and my car started to have problems. I took it to another dealership where I personally knew the mechanics who worked there and they told me that several parts were not put back correctly (some of the valves were left open), that some wires were somehow disconnected. They also told me that I did not need the additional work that Mercedes of Valencia recommended. I will never return to this dealership. I never called them to notify them of the issues I experienced since I was too upset to deal with them. I believe that they intentionally did the damages to my car so I would return to get them repaired with them. This is not the best way to win a customer. I do not recommend this dealership. More

I took my CLK500 in for brake squeeling in December 2008 to MERCEDES BENZ OF VALENCIA. The noise was diagnosed as worn out brake pads in the front. My service technician told me I had to replace both the to MERCEDES BENZ OF VALENCIA. The noise was diagnosed as worn out brake pads in the front. My service technician told me I had to replace both the pads and rotors to eliminate the noise. So I did. Two weeks later, the noise still persisted, and took the car back in. This time I was told the rear brake pads and rotors needed to be replaced. Annoyed that I wasn't told this the first time, and having wasted another day at the dealer, I gave in and replaced them. We're talking pads AND ROTORS. The same day off the lot, I hear the noise again nonstop. Pissed, I return to the dealership the next day and complain. The pads are then dipped in anti-squeel and put back on, and the rep tells me that there should be no noise at all coming from brakes since all are brand new. The car is good for about a month and half, at which point the noise comes back full force, every time i brake day or night. I return to the dealer uncontent. They have a technician sit with me and drive to hear the noise... we don't even make it out of the lot when the technician says "i hear it loud and clear, dont bother leaving the lot". SO my service rep tells me he will replace them. I get a call the next day and my rep says his service foreman tried to duplicate the noise and could not after driving 70 miles with it. I told him "why did you have my ride with a technician who validated the noise, only to tell me otherwise today?" He tells me he will bring it up with his manager. His manager decides that since I wore out the brakes they might be overheating and causing this, and they wont replace. I was very upset, since they are NEW PADS AND ROTORS that Mercedes should cover!!!! I hardly put a few thousand miles on them. Ridiculous!! So i call MB Customer Care and a case manager calls the service manager at Valencia Benz. He concludes that she was in the right cuz they "drive 70 miles with car and didnt hear anything". I was so fuming mad... I told him it was their idea to sit a technician with me and drive it, and he heard the noise while still in the lot. You can't argue with the fact. Regardless, I hear the noise alll day long, and the noise should get fixed since its coming from original MB parts. I was not treated well at this dealership and its not my only issue with them, just my latest. I have since decided to stay away from this horrible service dealership. They don't know how to treat clients. This is my 8th merceds, but the first mercedes I service in Valencia. Horrible experiences with my CLK500, I will return to servicing it in the valley. MB of Valencia won't make any more money from me!!!!! More