Mercedes-Benz of Valencia - Service Center

Fast and efficient and car ready when promised.. everyone is friendly. However I thought I’d have a loner car, but someone had to drive me home. I then had to take my wife’s car to an appointment everyone is friendly. However I thought I’d have a loner car, but someone had to drive me home. I then had to take my wife’s car to an appointment which left her with no car. More

Jasmin is very knowledgeable and professional. She is amazing!!! My family keeps coming to the dealership just because of the great service we get each time. amazing!!! My family keeps coming to the dealership just because of the great service we get each time. More

First trip in. Early am appointment. Tom Swire, the Service Director stopped to say hello. Bill Parks was efficient with check in, shuttle set up and communication on the service request. The two lad Service Director stopped to say hello. Bill Parks was efficient with check in, shuttle set up and communication on the service request. The two ladies at the cashier's window were on their game also. Impressive group. More

Bill Parks provided 1 st class customer service. Knowledgeable, helpful and excellent communication made this an "effort free" service experience. Thanks Bill and all the people at Mercedes of Valen Knowledgeable, helpful and excellent communication made this an "effort free" service experience. Thanks Bill and all the people at Mercedes of Valencia. More

We had to have one of our Sprinters towed in. This van usually is not seen at this location. Derek got us in and out in a timely manner. usually is not seen at this location. Derek got us in and out in a timely manner. More

Bill Parks was very helpful and repair was completed on time. Check in experience was effortless, and pandemic protocols were being fully observed, much to my relief. time. Check in experience was effortless, and pandemic protocols were being fully observed, much to my relief. More

William was GREAT!! Service was fast and on time. My car was returned serviced and clean. The ladies working in the casher department were friendly. was returned serviced and clean. The ladies working in the casher department were friendly. More

Bill Parks did an excellent job and was very helpful. Derek Googe has always been excellent as well. The only issue I have is trouble with the phones being answered in service. When I call helpful. Derek Googe has always been excellent as well. The only issue I have is trouble with the phones being answered in service. When I call either there is no answer after multiple rings or always goes to voice mail. Have to call more than once to speak with an advisor. Once connected the advisers do a great job. More

Bill is the best. Listened to my problem, understood my concerns, and told me to bring it in right away. When I called prior to my working with Bill, i was ooo poohed by my orevious service rep. Bill took concerns, and told me to bring it in right away. When I called prior to my working with Bill, i was ooo poohed by my orevious service rep. Bill took care of the problem More

I had gone to Keyes to service my GLE under warranty. The service writer at Keyes told me the function was normal. Frustrated I went to Valencia MB and they took care of the problem right away. service writer at Keyes told me the function was normal. Frustrated I went to Valencia MB and they took care of the problem right away. More