Mercedes-Benz of Waco

Very professional dealership and no hassles. We simply arrived, we're given the keys for the test drive and then purchased. Tracey and nick were fantastic! We simply arrived, we're given the keys for the test drive and then purchased. Tracey and nick were fantastic! More

Half done work isn't better than no work. I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by th I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by the service department. I appreciate James getting that done. Unfortunately to take advantage of the features of the chip, sales has to register the vehicle to the new owner and in spite of numerous calls and texts to have them do that I get no response from the sales department and very little information from the service department. Customer service requires communication and being helpful to your customers. Apparently Tracy either doesn't understand that or care to do that. More

Hi! I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after bei I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after being out of warranty! Just want to say thanks! More

There is a lady named Tracy, I think, that is a salesperson. She is outstanding - knows her stuff, and is very helpful. salesperson. She is outstanding - knows her stuff, and is very helpful. More

Easy To do business with, knowledgeable, professional, and fair in dealings and offers. Sales person Spent enough time with me to make me feel comfortable with the vehicle and fair in dealings and offers. Sales person Spent enough time with me to make me feel comfortable with the vehicle More

Sent a previous review but now have looked the car over better and I need to revise it. The sales person and dealer personnel were great. However, no one went over any details about some of the malfunct better and I need to revise it. The sales person and dealer personnel were great. However, no one went over any details about some of the malfunctions of the vehicle. I blame myself for not taking a closer look before I bought it, but I also feel the dealer has an obligation to point our obvious problem areas. It's a great car, drives well, but as I've owned now for several days, some of these areas are becoming known. More

I took my sprinter in for a recall service,and I was totally impressed with the speed and Professionalism of this dealership.. totally impressed with the speed and Professionalism of this dealership.. More

Our customer experience was truly a blessing at Waco Mercedes Benz. Tracy Allen made my wife and I feel like we were family and proved that she had our best interest at heart. She is truly added value Mercedes Benz. Tracy Allen made my wife and I feel like we were family and proved that she had our best interest at heart. She is truly added value to the team there. Her enthusiasm and knowledge of the inventory of new vehicles that were due in was impressive. After our purchase she followed up with us and ensured us that if we had any questions that she would be happy to answer them. We got it right when we chose Waco Mercedes and your company got it right when they chose Tracy. She is an inspirational sales representative who demonstrates the highest level of customer service. Tyler was also very pleasant to work with. He walked us through all paperwork and options with clarity. They both worked as a team to ensure we were well taken care of from beginning to end. More than satisfied, Mr. Bamberg More

Friendly Staff. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. More

It was a great experience everyone was so nice And the young lady greeted me as soon as I enter the Service department. I want to say thanks! young lady greeted me as soon as I enter the Service department. I want to say thanks! More