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Mercedes-Benz of Waco

Waco, TX

Overview
Reviews
Vehicles
4.5
125 Reviews
Mercedes-Benz of Waco is your go-to destination for all things Mercedes-Benz in the Waco area. Located in Waco near the Parkdale Shopping Center, our dealership serves residents from surrounding Beverly Hills, Hewitt, and Woodway, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Waco has it all. Visit our website to learn more, and schedule a test drive today.
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1625 North Valley Mills Dr.

Waco, TX

76710

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Showing 125 reviews

March 21, 2023

This was my first time at the dealership, as the vehicle was purchased in another state. They were very attentive, went above and beyond to help me find what I looking for and followed up throughout the pr More

by d.greener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
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Mar 24, 2023 -

Mercedes-Benz of Waco responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

Nice staff! Very, very over priced. I had a $5 bulb replaced and they charged me $70 plus. When I inquired why they said high overhead. Over head is their pr More

by nmennenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, jacklyn. Both very nice 😊
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Mar 20, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

March 04, 2023

They’re very friendly and courteous in addition to doing a great job of resolving problems that we have had with car in the past More

by Bigjesiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn, James and recent new member
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Mar 07, 2023 -

Mercedes-Benz of Waco responded

Hello, We appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.

March 04, 2023

This was my first experience at Mercedes- Benz of Waco. Everyone there were very friendly & ready to help in any way. They were ready to make a sale. They were very helpful to show us all the bells & whist More

by francesmargiotta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward, Nicholas,Tracey
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Mar 08, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 24, 2023

Only two stars for th e tec's that did the coding and reprograming on my Mercedes. They couldn't reset the Service Remainder and I did it on my own in 15 min. More

by vasilert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
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Mar 01, 2023 -

Mercedes-Benz of Waco responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Waco take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.

Mar 04, 2023 -

vasilert responded

Not sure what more can be done. The issue has been resolved by me. No further action is required. Car is running perfectly; 2008 Mercedes E320 CDI, "oldie but goodie".

February 20, 2023

Super happy with service department advisor. Garrett Allen Polite , informative and quick service. He was also able to give me a great quote on tires which I will be purchasing end of march. More

by ginger.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Allen
Report | Print
Feb 23, 2023 -

Mercedes-Benz of Waco responded

Hi Ginger, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 20, 2023

I enjoy the professionalism and courtesies of staff, specifically Ms. Caroline Macias who is always in-tune to the needs of my vehicle. Thank you for a job well done! More

by KFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Macias
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Feb 23, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Waco! If you ever need help, just give us a call. Happy motoring!

February 14, 2023

Appointments at this service department are always easy to schedule and they complete the service in a timely manner. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Allen
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Feb 17, 2023 -

Mercedes-Benz of Waco responded

Hi Robert, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 13, 2023

No one to show me how to work all the technology. My friend received a much better deal on her new Mercedes. I have been a customer of Georgetown Mercedes for 20 years. Very disappointed the process More

by Moose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not remember his name. Former Marine.
Report | Print
Feb 16, 2023 -

Mercedes-Benz of Waco responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 244-0166 -- we hope to hear from you soon.

February 03, 2023

New tires and alignment went well. Friendly service team answered my specific questions about new tires. More

by 2-3-23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several service folks
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Feb 08, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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