Mercedes-Benz of Walnut Creek

I recently leased a car from Walnut Creek Mercedes and I got the car delivered to me in Seattle last week. I was really excited about the new car but it turned out to be the worst car purchase experien got the car delivered to me in Seattle last week. I was really excited about the new car but it turned out to be the worst car purchase experience I ever had. First of all, the car has multiple defects: 1. The taillights were broken, there is a pretty large crack on it. 2. There are a couple noticeable scratches on the exterior and interior. I am leasing a brand new car and I’m definitely expecting the vehicle in a better condition than this. I double checked the video they sent me on shipping day, the crack and scratches were already there so this was not caused by the shipping. Secondly, they kept giving me conflicting information regarding the license plate. Initially I was told the car would come with a temporary license plate and I signed the lease with expectations that I could drive the car when it arrived. However, on the day of shipping, I was informed the plate would be sent separately after I received the car. After the delivery, they refused to send me the plate and asked me to wait for my local DMV. Who knows how long it will take? Lastly, I am very disappointed about how they handle the broken taillight. First of all, no apologies at all for shipping me a car with issues. Initially they did not admit it was broken before shipping until I showed them the walkthrough video. Then I was told the shipping company would take care of this. I am still not clear how this will be addressed as of now. I feel like that I paid for a brand new car price but got a used car condition and still now be able to drive it because no license plate is sent to me as agreed. More

I was very pleased with Mercedes Benz of Walnut Creek. Everyone I met there was pleasant and knowledgeable. Everyone I met there was pleasant and knowledgeable. More

Smooth transaction, great communication, cordial sales person, on time delivery, easy to conduct business with person, on time delivery, easy to conduct business with More

A welcoming dealership with excellent service, friendly staff, and seamless cooperation throughout the entire process! staff, and seamless cooperation throughout the entire process! More

Kind, knowledgeable and trustworthy staff. Especially thanks to Marj for her service. Highly appreciated, thank you. Especially thanks to Marj for her service. Highly appreciated, thank you. More

knowledgeable sales rep with excelle t customer service! Would not hesitate to buy again from WC Benz Would not hesitate to buy again from WC Benz More

It has been a great purchasing experience at this location. Angelique was our sales person and she did an amazing job at helping us out with all the questions/concerns. Highly recommend working with location. Angelique was our sales person and she did an amazing job at helping us out with all the questions/concerns. Highly recommend working with her .. More

Exceptional service, ease of transaction. Martin was fantastic to work with. I would definitely recommend this dealership Martin was fantastic to work with. I would definitely recommend this dealership More

They are awesome 👏 👏👏 THE CAPTAIN MADE IT HAPPEN 💯 I MADE A GREAT CHOICE GOING TO MERCEDES BENZ OF WALNUT CREEK.. MADE A GREAT CHOICE GOING TO MERCEDES BENZ OF WALNUT CREEK.. More