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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
347 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 347 reviews
March 19, 2024
The customer service is always great here. I have been going to Jessica Walter for my cars for the past couple of years now and she’s always gone above and beyond to meet my needs! She’s frien I have been going to Jessica Walter for my cars for the past couple of years now and she’s always gone above and beyond to meet my needs! She’s friendly, helpful and knowledgeable and I definitely recommend going to her. More
by Bianca Eleazar
Employees Worked With
Jessica Walter
March 17, 2024
Awesome sales team, Ali was great ! No hassle, no pressure, excellent dealership! I'd highly recommend Walnut Creek Mercedes Benz if you're in the market for a luxury vehicle! No hassle, no pressure, excellent dealership! I'd highly recommend Walnut Creek Mercedes Benz if you're in the market for a luxury vehicle! More
by Coach Johnson
Employees Worked With
Ali, and John Lee
March 17, 2024
I had very bad experience here. Reached there by 4.15 and no representative was there to assist till 4.30. Representative mentioned that there is a model/trim available. He got the Reached there by 4.15 and no representative was there to assist till 4.30. Representative mentioned that there is a model/trim available. He got the key for some other Model/Trim. Later the representative said that he will go and get the car from inventory and did not turn up for 30 min, After I checked, he mentioned that he was trying to pull out and made us wait for another 30 min, Finally I had to go and tell him that, I am leaving. For the 90 min we waited there, we didn't see even a single car and what a waste of time. More
by saran.jst
Employees Worked With
jerilyn
February 27, 2024
I recently had the pleasure of working with Ali at the Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way f Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way from Marin County to visit this dealership based on recommendations, and Ali truly exceeded our expectations. From the moment we stepped into the showroom, Ali made us feel welcome and valued as customers. What stood out the most was his attentive and patient approach. He took the time to listen to our specific needs, understanding our preferences and desires for a new vehicle. Ali was genuinely interested in ensuring that the car we chose would meet not only our expectations but also our budget. One of the most remarkable aspects of our experience with Ali was his dedication to making things happen. He navigated the options available to us, providing valuable insights and guidance throughout the entire process. Ali's professionalism and expertise were evident as he seamlessly guided us through the available models, explaining features and answering all our questions with a thorough understanding of the products. What sets Ali apart is his genuine commitment to customer satisfaction. He went above and beyond to ensure that we felt comfortable and confident in our decision. Ali's friendly demeanor, coupled with his knowledge and dedication, created an experience that was not only smooth but also enjoyable. More
by VV
Employees Worked With
n/a
