Mercedes-Benz of Walnut Creek

They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan at a higher interest, more money down and remove the extended warranty I bought. I offered to pick up my trade in and give them the Benz back but they already shipped out my trade in. Rookies!!! More

We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship! buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship! More

Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action. Did not call back and promised to action but no action. More

Easy to work with. Fast and effective. Thank you for all the help. Great dealer. Fast and effective. Thank you for all the help. Great dealer. More

Bao was extremely helpful and really great to deal with. This is the 9th car I’ve bought from Walnut Creek Mercedes! This is the 9th car I’ve bought from Walnut Creek Mercedes! More

Jose Castro was helpful and transparent when I went in for my lease. Would work with him again. for my lease. Would work with him again. More

Excellent sales person, Farhan is very great and offers good customer service overall very good experience good customer service overall very good experience More

Sauven, my salesperson was excellent, personal & informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew her stuff. All around, a very pleasurable afternoon spending my money. More

Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensu heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered. More

I am extremely pleased with my recent purchase from Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading i Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading in my vehicle for some time, and I am thrilled with the entire experience. I want to specifically acknowledge Marjorie, who was wonderful every step of the way. She always made herself available for anything I needed, providing valuable insights and support throughout the process. Her attentive and knowledgeable approach truly made a difference, and I couldn't have asked for a better representative. Thank you to the entire team at Walnut Creek Mercedes-Benz for making this experience so positive. I am incredibly happy with my new car! More