Mercedes-Benz of Walnut Creek

Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend thi The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!! More

THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get informa Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get information but zero follow up and I was ready to buy multiple vehicles from the dealership. They obviously could care less whether they sell vehicles. Highly recommend you look elsewhere. More

This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was friendly, patient and professional. He took the time to explain everything in details so we can understand. We greatly appreciated that. More

Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was ru engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was rude and unprofessional. More

Best experience ever, I live 500 miles away and the entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best. entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best. More

It was a long process but Faran was helpful and professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional. professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional. More

They were very nice and provided great care and support finding me the car I wanted finding me the car I wanted More

They are the best dealership in the state of California in sales and service and great value! in sales and service and great value! More

Avoid at all costs! They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at m They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at my local Volvo dealer for several weeks due to a very serious open recall involving the hybrid battery - which has the potential to make the vehicle spontaneously combust! It could take up to a month to get the parts/make the highly complex repairs to the vehicle. The Volvo dealer would not even allow me to take the vehicle/bring it back once the parts were available because the car was deemed unsafe to drive/house!! Did Mercedes Benz of Walnut Creek know how serious the recall was prior to selling me the car? Also, MB of WC misrepresented how the car was to be shipped from Northern CA to Southern CA. I paid top dollar to have the car delivered and pick up my trade-in; however, it was delivered on a trailer towed by a pick-up truck. Lastly, MB of WC didn't disclose the vehicle had mismatched tires, was missing the hybrid charging cable and the cargo cover - which are standard items on this model. I've contacted both the dealership/parent company Sonic Automotive, but they've been ignoring my communications. BUYER BEWARE!!!!!!! More

Car buying process took too long even though we already agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand, I didn’t feel luxury at all More