Mercedes-Benz of Walnut Creek

Dianne Tan is my sales person. The transaction was easy and no stress. Thomas the manager and Ash the finance manager helped thoroughly to make sure we are taken care of. I highly The transaction was easy and no stress. Thomas the manager and Ash the finance manager helped thoroughly to make sure we are taken care of. I highly recommend my sales team. More

Uri was especially wonderful to work with! And the relaxed, extremely clean and open business was extremely pleasant as well. I 100 percent highly recommend Uri and Walnut Creek Mercedes And the relaxed, extremely clean and open business was extremely pleasant as well. I 100 percent highly recommend Uri and Walnut Creek Mercedes More

Thomas and Ali did an exceptional job ensuring every part of the purchase process was seamless, including white glove delivery to New York. Thank you! of the purchase process was seamless, including white glove delivery to New York. Thank you! More

I’m old, bought a lot of cars, this was THE BEST EXPERIENCE EVER. I would buys from them 100 more times, absolutely the most professional, easy, and fun car buy I’ve ever had. EXPERIENCE EVER. I would buys from them 100 more times, absolutely the most professional, easy, and fun car buy I’ve ever had. More

I came in for a test drive and was treated with disrespect from the beginning. There were people sitting around and no one offered to help me. It was not busy at all. After 10 minutes someone final disrespect from the beginning. There were people sitting around and no one offered to help me. It was not busy at all. After 10 minutes someone finally asked if I was being helped in a very condescending tone, then proceeded to “find someone to help me.” They also asked if my husband was with me which was quite an assumption to make. As if I’m unable to make decisions without a man? The “someone” never came so I left and bought my car somewhere else. I do not plan to ever return here. More

Hi, the dealership’s very comfortable, calm down nice and store is good..! A lot of cars in stock.! store is good..! A lot of cars in stock.! More

Very professional service. Good communication during the buying process. Made the buying process very easy. The dealership was very busy but it felt like I was in and out with Good communication during the buying process. Made the buying process very easy. The dealership was very busy but it felt like I was in and out with my new car. More

Really easy process, fair deal. I was in and out after the purchase much faster than previous experiences which is great. Top notch service. the purchase much faster than previous experiences which is great. Top notch service. More

This place is a nightmare! DO NOT BUY ANYTHING HERE. Chao is the sales person we initially dealt with. She acted super fake friendly in front of my husband and I but when on my way to the restroom, I heard h is the sales person we initially dealt with. She acted super fake friendly in front of my husband and I but when on my way to the restroom, I heard her making disparaging remarks about us in the manager area. She also kept punching her fellow employees while they submitted to the "playful" violence which presented like a scene from a middle school locker room. When she returned from her adolescence antics she acted like she was doing us a favor by telling us they charge $2,000 above actual cost of Extended Warranties and $1,500 over the actual cost Servicing Plans and how she was going to give us a better deal!!! This is highway robbery!! How is telling anyone this going to build credibility?? Being here for over three hours we also had the pleasure of overhearing other sales people either brag about how much money they were making or complaining about how other sales people were being given car deals by some managers while they struggled. What ever the case is with your pay, please keep it to yourself. It does not bode well when people who are going through the buying process overhear about complaints about your internal company political issues. It must be terrible to work here. After we ran credit and she thought she had a deal Chao then handed us off to her "partner" John Carandang who didn't know much about anything because she wanted to go eat lunch with the managers. The same people she was punching earlier. He was nice enough but was distracted with other calls and texts which took precedence over assisting us. He really only seemed like a place holder for Chao. Chi was the sales manager who came out at the last minute and acted like we knew absolutely nothing about leasing and financing options. He quoted us a very high rate for financing while justifying it by saying the loan amount was over $100k. We were able to get a much lower rate through our bank so it was clear he was trying to gouge us even further. When asking for the buy rate (which is the rate the bank actually approved us for) he avoided the question and kept trying to convince us his financing options were the best. We have purchased at least 15 Mercedes-Benz vehicles from other Bay Area dealers over the last 25 years and can tell you this place is not at the level of professionalism or expertise we have come to expect when purchasing high end luxury vehicles. We live in the same neighborhood as the General Manager Jason Viscarra who runs this place. He was quick to brag about being #1 in our neighborhood but fails to mention he operates this store like college fraternity and gouges people who come in. He was too important to even come down from his office to greet us. Believe us when we say we know who you are Jason. You were gifted this position through the connections your mother has and it is evident you do not know how to sustain long term success when you try to take advantage people like this. If this place is the #1 now in Bay Area Sales then Mercedes-Benz USA should be ashamed of themselves for allowing the reputation of their brand to be tarnished with the way Jason runs this place. We ended up buying both of our Mercedes-Benz vehicles elsewhere and had a much better experience. This took about a month longer because we had to wait for the two cars to come in but it was definitely worth the wait. I will never return here again for anything. We plan to go elsewhere for our servicing. Oh and we bought the Mercedes-Benz Extended Warranties and Service plans elsewhere which saved us over $6k on our two vehicle alone!! BEWARE OF MB OF WALNUT CREEK. More

Mercedes of Walnut Creek is not straightforward. It is a waste of time to deal with a dealership whose management likes to play games. We ended up going to another dealership to handle our transaction. waste of time to deal with a dealership whose management likes to play games. We ended up going to another dealership to handle our transaction. That dealership was straight forward. We give our loyalty to businesses that are easy to deal with. More