Mercedes-Benz of Walnut Creek

I brought my car in twice over a moth ago for squeaky breaks. At the time they said that I didn't need brakes but I had a leak in my reservoir tank that needed to be repaired right away. I told my servic breaks. At the time they said that I didn't need brakes but I had a leak in my reservoir tank that needed to be repaired right away. I told my service advisor that I didn't see or smell anything that would indicate a leak nor have I EVER seen any lights on in my car supporting their findings. But he insisted that the work needed to be done so I had them do the work. A few days later a "check coolant" light came on in my car. I brought it back and was told that they needed to add coolant. A few days after that the light came back on. I made an appointment to bring it back. I dropped it off on 10/13. I didn't hear anything back so I called on 10/15. No one returned my call. On 10/18 I get a call from the service advisor telling me that they do not see anything leaking. I responded by telling him that there was NEVER anything leaking. He told me that they would have to remove something in the engine to see if the leak was in the engine$$$$$$. This is ridiculous!!!!! I never had a leak, never had a light on, and never had an issue with the coolant system before I let their service department work on my car. I had an oil change and a break inspection just before the "alleged" work needed to be done and they could see that there were zero warning lights on in my car. On top of all of this the service advisor casually added that my car had a dent in it. I was outraged. My car is in pristine condition. He went on to say that he already has a body shop coming to pick the car up because an employee backed into my car. They were going to send my car to the shop without telling me. They have had my car for 2 weeks; I have a car with a coolant light that will remain on because I will never allow Walnut Creek MB to work on my car again at my expense. I don't think I should have to pay thousands of dollars for my engine to be taken apart for a problem that I never had in the first place, and I have no idea how this paint job on the trunk of my car is going to look when/if I ever get my car back. I am very disappointed. I brought my car in for squeaky breaks and an oil change. This was the biggest mistake ever. I should have never let their team do work that most likely didn't even need to be done. I have never had an issue at any dealership with any of my vehicles or been scammed into having work done unnecessarily. Very disappointing. Never again More

Just wow! From beginning to end my experience with this dealership and my sales team went from great to amazing! The responsiveness to questions regarding car availability and feature/comparisons was time dealership and my sales team went from great to amazing! The responsiveness to questions regarding car availability and feature/comparisons was timely and accurate. Everyone I encountered (especially my sales rep Joaquin) was friendly, kind and knowledgable. I not once felt pressured, on the contrary I felt like he were there to help me find the car of my dreams! (Even got one shipped from Long Beach so I could test drive a hard to find car!). Long story short - mission accomplished. Closing was a breeze. They were flexible with our negotiations and kept me in the showroom long enough to collect fundamentals of paperwork. No more hours hanging out in the showroom. Joaquin got the car ready, delivered it to my home with a big red bow and we signed paperwork on delivery. Start to finish - best in class! More

Best customer experience ever Beautiful car and a simplistic process by Mercedes-Benz of Walnut Creek who delivers cars? They do as well as a very positive and "Mercedes" level of Beautiful car and a simplistic process by Mercedes-Benz of Walnut Creek who delivers cars? They do as well as a very positive and "Mercedes" level of experience; thanks so much! More

Birds of a feather…..: I bought a car by the mid / end of the Dec 2019. The car is fine so far. The appointment scheduler called me may be 15 times and followed up until I r I bought a car by the mid / end of the Dec 2019. The car is fine so far. The appointment scheduler called me may be 15 times and followed up until I reached the showroom. The sales man Jerel Shelton showed us the car, spoke well and we signed the documents. We requested that the car be fully detailed inside out, engine cleaned, floor mats to be placed and owners manual be given to us. They delivered the car to us after may be three days in the same condition that we saw when we signed the document without doing any work what so ever. The car was not even vacuumed properly. Birds of a feather…..: Sent an SMS to Jerel salesman and he sent me a message back saying he is extremely busy! Waited for the holiday season to be over and called again no one returned my call. Called and spoke to Jei Mamdov sales manager, he said “ leave it with me and I will get back to you”. Till today he never got back to me. Called and left a message for Jason Viscarra general Manager…he did not even bother to call me back. To day is 25 March 2020 One may decide what kind of service and treatment should be expected from this car dealer, car may be good is that all one need? More

We drop by Tuesday night to see a vehicle of our interest and we talked to Ou our sales person to see if he can find us the vehicle. He did find it and we are not really satisfied with the condition of the e and we talked to Ou our sales person to see if he can find us the vehicle. He did find it and we are not really satisfied with the condition of the exterior. But, he still insisted to help us find the same exact trim, and one thing you know we sign the paper work and we got the car that we wanted. Thank you guys and we really appreciate the professionalism of Ou and Nick. Keep up the good work. More