Mercedes-Benz of Walnut Creek

Walnut Creek Mercedes is welcoming and inviting. Sales team met me at outside and immediately made me feel at ease.. Sales team met me at outside and immediately made me feel at ease.. More

Do not trust them to put in the contract what the salesperson talks about. Read every word ... they will try to take every possible dollar from you. salesperson talks about. Read every word ... they will try to take every possible dollar from you. More

Great customer service. Willing to work around customer needs and very attentive to client satisfaction Willing to work around customer needs and very attentive to client satisfaction More

I purchased a Certified Pre-Owned 2021 Mercedes-Benz S580 from Mercedes-Benz of Walnut Creek in April 2024, trading in my 2023 EQS. Almost immediately, the vehicle experienced major issues that should never from Mercedes-Benz of Walnut Creek in April 2024, trading in my 2023 EQS. Almost immediately, the vehicle experienced major issues that should never have passed CPO inspection. Later, I discovered undisclosed accident history, which directly conflicted with Mercedes-Benz CPO standards. Throughout this process, the dealership’s General Manager repeatedly contacted me in a manner that was curt, dismissive, and unprofessional, often offering excuses rather than solutions. On several occasions, the clear tone of the conversations suggested an effort to wear me down and make the issue go away, rather than address the facts or take accountability. That experience was deeply disappointing, especially given the expectations of a luxury brand. After months of documentation and persistence, Mercedes-Benz USA (MBUSA) reviewed the case and ultimately agreed to repurchase the vehicle. I am grateful to MBUSA for stepping in and resolving the matter professionally and honorably. While I continue to respect the Mercedes-Benz brand, my experience with this particular dealership fell far short of the integrity, transparency, and customer care one expects when purchasing a Certified Pre-Owned vehicle. I strongly encourage future buyers to independently verify vehicle history, inspection records, and certification details, regardless of assurances given at the dealership. Accountability matters — especially at this level. More

Our sales rep Bal was wonderful! Entire team was great from start to finish. Thank you to everyone at Walnut Creek Mercedes. Entire team was great from start to finish. Thank you to everyone at Walnut Creek Mercedes. More

Rep Jose H at MB Walnut Creek made our trip warm and friendly, professional and hospitality all that. We had very good time. friendly, professional and hospitality all that. We had very good time. More

Wonderful experience with Andrew. Big pleasure to get a lease c class with him! Highly recommend him and this dealership. Everyone is super enthusiastic and proactive. Big pleasure to get a lease c class with him! Highly recommend him and this dealership. Everyone is super enthusiastic and proactive. More

Excellent customer support. Special praise for Andrew Cortes, Andrew Biglieri in Internet sales and Amin the manager. Worth the drive from Santa Rosa CA to get our new Mercede Special praise for Andrew Cortes, Andrew Biglieri in Internet sales and Amin the manager. Worth the drive from Santa Rosa CA to get our new Mercedes More

Worst experience ever! I was promised a complete different price over the phone on a text message. When I showed up, they changed the price. I try to speak to one of the ma I was promised a complete different price over the phone on a text message. When I showed up, they changed the price. I try to speak to one of the manager his name is Amine Siddiqui. Worse attitude than worse human being. I wonder why they have the worst review on yelp. I told him the issue he ignored and he acted like that he didn’t care.. Amin you’re a worst human being. Very bad attitude. More