Mercedes-Benz of Walnut Creek

The sales associate was very professional, addressed all my requests and found what I was looking for. The sales manager and financial services were understanding and helpful with a lot of flexibility. my requests and found what I was looking for. The sales manager and financial services were understanding and helpful with a lot of flexibility. More

Had a fantastic experience with Andrew at Walnut Creek. Originally, I saw a spec available and reached out on their site, to my surprise, Christian provided all the information surrounding the vehicle and Originally, I saw a spec available and reached out on their site, to my surprise, Christian provided all the information surrounding the vehicle and offered to setup time to view. We ended up stopping by on a random day, to which he had Andrew setup to assist. Throughout the process, he gave no pressure to make anything happen, happily answered all the questions, concerns, and options. We were able to make a deal really quick and worked with John on the finance and paperwork digitally. Such an amazing experience and happy to return again for the next one. The overall quality of the dealership is A+. More

Leased a new EQS 450 from this dealership with a terrible post-sales customer service experience. Signed initial contracts to secure vehicle, took actual receipt of vehicle weeks later since they weren't yet post-sales customer service experience. Signed initial contracts to secure vehicle, took actual receipt of vehicle weeks later since they weren't yet on the lot, and found out that the lease contract still started on the initial contract date instead of when I actually recieved the vehicle. Promises were made by sales to make up for it with a one month payment off of the new lease with no actions taken at all to honor (very shady and questionable). Absolutely no communication from sales or finance after numerious texts and email. Even the GM is no where to be found in returning customer inquiries or helping to resolve. I've leased new vehicles from all Mercedes-Benz dealerships in the Bay Area for the past 17 years and this has been the worst experiences I've ever had! More

Caring service. Patient and thorough in explaining mechanics and how to operate vehicle. Did not rush us. Patient and thorough in explaining mechanics and how to operate vehicle. Did not rush us. More

It’s a big noisy store on the last day of the year. However, Tim gave me his full attention and everything went smoothly. I’d recommend this store and especially Tim because he is professional and frie However, Tim gave me his full attention and everything went smoothly. I’d recommend this store and especially Tim because he is professional and friendly. My car is beautiful too! Couldn’t ask for more! More

Great experience with Uri at MB Walnut Creek. He knew what I wanted and delivered. He knew what I wanted and delivered. More

After selling me the car, neither the sales person or manager returned any of the 7 messages i left them with questions! Got their sale at full price! .Their listed price not true .They added extra c manager returned any of the 7 messages i left them with questions! Got their sale at full price! .Their listed price not true .They added extra charges for security sticker and coating they put on their cars but don’t put on the listings…bait and switch at its finest. Need I say more avoid then like the plague. More

I bought tesla model Y . I did notice when the sale person prepped the car to show he worked on the back tires, but it did not come to my mind to afk why or is tires going fl I did notice when the sale person prepped the car to show he worked on the back tires, but it did not come to my mind to afk why or is tires going flat… The car was sold with a bad back tires and sales person did not tell us , I took to my mechanic and he inspect back tires and patched the “ wholes” More

I feel as though we got the best deal possible. In the end, very pleased. In the end, very pleased. More

This was the most seamless and enjoyable purchase I’ve ever experienced. Thank you Mercedes-Benz of Walnut Creek! ever experienced. Thank you Mercedes-Benz of Walnut Creek! More