Mercedes-Benz of Walnut Creek

We recently purchased a car from Mercedes-Benz of Walnut Creek, and the experience was truly excellent. From start to finish, Ali went above and beyond to ensure everything went smoothly. He worked incredib Creek, and the experience was truly excellent. From start to finish, Ali went above and beyond to ensure everything went smoothly. He worked incredibly hard to get us the best possible deal, always keeping our best interests in mind. His dedication, professionalism, and genuine care for his customers made the entire process enjoyable and stress-free. The finance team, especially Hany, also did a fantastic job. He was meticulous, patient, and took the time to explain every detail clearly, making sure we understood everything without feeling rushed. Ali’s manager, Nate, was also great—he helped oversee everything and made sure we were getting the best deal possible while ensuring the process remained seamless. Overall, we had an absolutely amazing experience, and I highly recommend working with Ali if you’re considering a purchase. His commitment to customer satisfaction truly sets him apart. More

Had a Great sales man with no pressure, sales. I got a great lease deal!! I got a great lease deal!! More

Very professional and respectful team! They prepared everything and made the signing process easy. I appreciate their efforts. They prepared everything and made the signing process easy. I appreciate their efforts. More

Friendly people and very clean facilities Great selection of vehicles and service Had a great experience selection of vehicles and service Had a great experience More

This was the most pleasant car buying/leasing experience I have encountered in recent years. I have encountered in recent years. More

What a disaster. Flew up to pick a car. It was not clean and not as advertised. FORCED to purchase permaplate and some theft thing for over $1,700 above the advertise Flew up to pick a car. It was not clean and not as advertised. FORCED to purchase permaplate and some theft thing for over $1,700 above the advertised price. Never buy here and never buy from their owner SONIC More

Do not buy a car from this dealership sight unseen. The sales staff is dishonest and will not describe the car in its true condition. They sold me a low mileage 2-year-old CPO that was described to me The sales staff is dishonest and will not describe the car in its true condition. They sold me a low mileage 2-year-old CPO that was described to me as flawless but had chips and paint stains that are difficult to remove. They also shipped my car with a "dead empty" gas tank because they wanted to pay as little as possible for shipping charges even though I paid top dollars for the shipment. This is inherently not good for the car's fuel system. It could safely have been transported with a quarter tank. The car was also not cleaned AT ALL before delivery. ZERO!! There were gas receipts (ironic), fast food bills, etc. There were also loads of leaves under the hood! Zero preparation before shipping! Three weeks after we closed our deal, I got an email from them asking me for more money because they under charged me for registration. Mind you they did not even provide supporting documents to this claim. They held my registration back because I refused to pay it so long after the sale. As retribution, I didn't get my plates 6 weeks after we closed the sale. More

If you don't get "permaplate" no sale basically. The used car manager said dont waste my time , take it or leave it .Didn't want it or need it. They maybe are in need of extra $1500. Martin sales gu The used car manager said dont waste my time , take it or leave it .Didn't want it or need it. They maybe are in need of extra $1500. Martin sales guy awesome 👌 BTW. We bought it because wife really wanted it. But we felt Robbed forcing us to buy "permaplate ". More

The sales associate was very professional, addressed all my requests and found what I was looking for. The sales manager and financial services were understanding and helpful with a lot of flexibility. my requests and found what I was looking for. The sales manager and financial services were understanding and helpful with a lot of flexibility. More

Had a fantastic experience with Andrew at Walnut Creek. Originally, I saw a spec available and reached out on their site, to my surprise, Christian provided all the information surrounding the vehicle and Originally, I saw a spec available and reached out on their site, to my surprise, Christian provided all the information surrounding the vehicle and offered to setup time to view. We ended up stopping by on a random day, to which he had Andrew setup to assist. Throughout the process, he gave no pressure to make anything happen, happily answered all the questions, concerns, and options. We were able to make a deal really quick and worked with John on the finance and paperwork digitally. Such an amazing experience and happy to return again for the next one. The overall quality of the dealership is A+. More