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Mercedes-Benz of Walnut Creek

Walnut Creek, CA

4.3
439 Reviews
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1301 Parkside Dr

Walnut Creek, CA

94596

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Showing 439 reviews

September 30, 2025

Biggest inventory in the area means you get the car you want at the price that’s right. Customer service is great and they don’t like to waste your time like some others. More

by Fluidmechanic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerel
Oct 04, 2025 -

Mercedes-Benz of Walnut Creek responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 28, 2025

I’m very happy with the car and glad I decided to go electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provide More

by Princess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelique Lavaly
Oct 02, 2025 -

Mercedes-Benz of Walnut Creek responded

Thank you for your kind words! It's our goal to ensure our customers have a positive and seamless experience. We're thrilled you're happy with your electric car. Thank you for choosing us and trusting Angelique to assist you. We appreciate your business!

September 26, 2025

The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmin More

by miguehar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jasmine
Oct 02, 2025 -

Mercedes-Benz of Walnut Creek responded

Hello, Thank you for taking the time to leave us this feedback. We regret to hear you have had a negative experience with us, and we would appreciate the opportunity to address your concerns directly. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com.

Oct 03, 2025 -

miguehar responded

I have reached MB, I tried contacting the GM John Caradang, you, Chris from out of state sales. I left messages several times and none of you had the decency to give me a call back. The assistant of Leah (I believe her name was Lili, reached out to me before this review and implied that what I was saying it wasn’t true that no one could have said to me for example that I had complementary maintenance, well if they don’t know what they are doing there it is not my problem, I was lied to before signing the contract and told differently after, let me tell you Leah that I have records and screenshots of everything including the sales agent specifying that I do have complimentary service. On the 14 I have to may py second month of the lease and I still don’t have license plates, I can’t even use it. No one cares for you after signing the contract. THIS DEALERSHIP doesn’t car AT ALL for customers, it has brought me nothing but an unpleasant experience

September 26, 2025

Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk p More

by gandj33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez; Joaquin Lemus, Christian O'Brien
Oct 01, 2025 -

Mercedes-Benz of Walnut Creek responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

September 26, 2025

I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The More

by stanislav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Wheeler
September 21, 2025

Danny was a sales person and he was amazing, the price was fair and the deal was solid More

by 444eyeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny , Nick
Sep 23, 2025 -

Mercedes-Benz of Walnut Creek responded

We are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We can't wait to see you again, have a great day.

September 20, 2025

Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend thi More

by ruiz_pablo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau Nguyen
Sep 22, 2025 -

Mercedes-Benz of Walnut Creek responded

Ruiz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We can't wait to see you again, have a great day.

September 16, 2025

THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get informa More

by cuervoz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ozzy and others
Sep 16, 2025 -

Mercedes-Benz of Walnut Creek responded

Hello, We regret to hear you had this experience with us, and would appreciate the opportunity to make this up to you. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

September 14, 2025

This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was More

by harrypc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamiel Medina
Sep 16, 2025 -

Mercedes-Benz of Walnut Creek responded

We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

September 12, 2025

Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was ru More

by Eden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny Baptista
Sep 16, 2025 -

Mercedes-Benz of Walnut Creek responded

Eden, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

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