Mercedes-Benz of Walnut Creek

Martin, sales rep, was fantastic: very knowledgeable, helpful, friendly, not pushy at all. He understood our needs very well by helping to find the best matching car and delivering it to us. Plus he has helpful, friendly, not pushy at all. He understood our needs very well by helping to find the best matching car and delivering it to us. Plus he has a very nice personality. Amazing service! Kevin, financial manager was great. He was very professional, polite and friendly. The only problem with this Dealership was that they couldn't sell the car that we wanted originally (it was on recall). So, it made the whole buying process much longer and not as smooth as should be. We are very happy with our new car. Thanks! More

My name is Thelma Serrano and I am a returning customer. My previous purchase of a CPO C350e was last August, 2021. It was a smooth, straightforward transaction, very good experience. Recently, I came My previous purchase of a CPO C350e was last August, 2021. It was a smooth, straightforward transaction, very good experience. Recently, I came back to purchase/lease 2024 EQE 350 4matic simply because of my previous experience even though I am from out of state. Unfortunately, my experience is the opposite and until today, my issues are not resolved! First and foremost is my paperworks. I completed all pertinent documents, signed and notarized and sent it back within 24 hours thinking it would avoid delay DMV processing. I just hang up from DMV CARSON CITY, talked to 3 different agents and they all said the same answer which is NO INFORMATION AVAILABLE! Meaning nothing was submitted yet at this time and to top it all, I haven’t received any tags for me to drive while waiting for my registration and plates. I am running out of time. I got a temporary movement permit but it will expire this Saturday, October 19 and I will not be able to drive the car anymore without anything! My second issue is curb rash on the driver side rim. Thomas Laurent and Caleb Go , my sales team instructed me to bring the wheel to Alloy Wheel Repair and keep the receipt for a refund. Work done, uploaded receipt back to Caleb but never responded back. Lastly, hard water mark to all the glass area and the hood. I cleaned it several times myself with different kinds of windshield cleaner but till today, all marks are still there. Brought the car to my service advisor at Fletcher Jones Mercedes Benz and I was advised to have my car detailed which will cost me additional $250 in addition to the curb rash repair of $190. Instead of enjoying my car I have been so stressed especially with my paperworks. PLEASE HELP!!! More

Jose and the team were excellent. Jose is knowledgeable, friendly and honest - highly recommend you work with him when visiting MB Walnut Creek Jose is knowledgeable, friendly and honest - highly recommend you work with him when visiting MB Walnut Creek More

Personal are great actitud and service. The agent never can stop to help my mom to acquire a car. Thanks for your amazing job. The agent never can stop to help my mom to acquire a car. Thanks for your amazing job. More

They treat us like family. Extremely honest and trustworthy. I feel comfortable here and, as such, choose to go to the dealership for thier business. Extremely honest and trustworthy. I feel comfortable here and, as such, choose to go to the dealership for thier business. More

Joaquin and Faisal were great. Great buying expereince. The whole transaction for me to get 2024 EQS SUV was smooth.Thanks, Bipin Great buying expereince. The whole transaction for me to get 2024 EQS SUV was smooth.Thanks, Bipin More

This is the 3rd vehicle I have purchased from this dealership. I couldn’t say enough about how great everyone is - Kevin and Uri were phenomenal as always - thank you all dealership. I couldn’t say enough about how great everyone is - Kevin and Uri were phenomenal as always - thank you all More

We had a fantastic experience with Jamiel! He was incredibly kind, helpful, and professional throughout the entire process. Unlike the usual car-buying experience, there were no pushy sales ta He was incredibly kind, helpful, and professional throughout the entire process. Unlike the usual car-buying experience, there were no pushy sales tactics, just genuine support to help us find the perfect vehicle. His knowledge and customer service made the whole experience stress-free and enjoyable. If you're looking for someone who truly listens to your needs and provides exceptional service, Jamiel is the person to see. Highly recommend! More

Such an amazing experience and I will definitely be back when my lease is up. when my lease is up. More

I had best seller she was very nice and helpful , she was very patient , love the customer service very patient , love the customer service More