Mercedes-Benz of Wappingers Falls

Can’t even make a key and were unresponsive Lost key to our car. Brought VIN # for new key to be made. Key didn’t work. Brought original key and car. They were going to overnight key to have du Lost key to our car. Brought VIN # for new key to be made. Key didn’t work. Brought original key and car. They were going to overnight key to have duplicate made. Kept calling today about time frame. No callbacks from anyone. Thankfully, this afternoon found 2nd key. They hadn’t even sent out original key yet (24hrs) we picked key up. Lots of excuses and lies. Will NEVER use this dealership again. They did refund cost of key that didn’t work More

Great company to deal with Great company to buy your Mercedes. From the Management to the service department do business with them. They go out of their way to deliver great se Great company to buy your Mercedes. From the Management to the service department do business with them. They go out of their way to deliver great service More

Poor service, feel cheated I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told I had my car serviced under warranty in October. I told the staff there my sunroof was not working correctly. They repaired one element of it and told me I was all set. Later that day I called back and told them I was having the issue again. I was told not to worry and bring it back and they will look at it during my next service appointment. 3 months later when I bring the car back for the next scheduled service they tell me what was serviced before has nothing to do with the current issue and now that the vehicle is out of warranty it would be a “customer pay”. They are trying to charge me about $2300 for something they should have fixed under warranty. More

2018 S Class My tire light came on the dash as I was on my way to work. Called the dealership and spoke to parts who confirmed to me that they had the run flat tir My tire light came on the dash as I was on my way to work. Called the dealership and spoke to parts who confirmed to me that they had the run flat tire that I needed , then they transferred me to Heather who gave me an immediate appointment so I drove right in and was met by Jesse Voss who was going to be my service advisor and in less than an hour I was on my way with my brand new tire....great service guys! More

Awesome I worked with Liliam when buying my 2013 C class. She was very flexible around my schedule and she made my buying experience super easy to understand, I worked with Liliam when buying my 2013 C class. She was very flexible around my schedule and she made my buying experience super easy to understand, and left no surprises. She clearly laid out everything in a non stressful relaxed way. She handled everything from insurence to switching plates. She was focused and got me threw the processes quickly and efficently. She catered to every request and I would highly recommend her if your looking to buy. Very professional and a pleasure to work with. More

2017 GLE350 My husband and I visited the dealership just to "look around". We were paired with Liliam Abril who was amazing and very friendly. Liliam definitely d My husband and I visited the dealership just to "look around". We were paired with Liliam Abril who was amazing and very friendly. Liliam definitely demonstrated her professionalism and her goal of customer satisfaction. Liliam worked out a great deal and we walked out of there with a 2017 GLE350 fully loaded. If you are looking for your dream luxury car go visit Liliam Abril she will make your dreams come true! More

CPO C300 After having my VW diesel bought back, I decided to test a C300. Since we do have a GLK, I was familiar with Mercedes, and I do bring it to MB of WF After having my VW diesel bought back, I decided to test a C300. Since we do have a GLK, I was familiar with Mercedes, and I do bring it to MB of WF for service. Marco has always been top notch for that. As I was looking at cars on the lot I was greeted by Liliam Abril who was very friendly and helpful. We discussed what I was looking for and the budget I wanted to stay within and she showed me my options. I had decided on a C300, but I did have a few options/features that were necessary and all of my criteria were met. Once the decision was made, I really felt like Liliam did all of the work. It was the easiest and least stressful car buying experience I've ever had. I felt very comfortable with Liliam. I had a few questions about the CarFax and what was serviced on the car, and I also had questions about future service/warranty/etc., so I put in a call to Marco Heredia. He got right back to me with all of the information I requested and more. He and Liliam actually provided me with records that showed what I was looking for. I have to say, this made me feel very positive about the whole experience, and very thankful that everyone was willing to go that extra step. The delivery was also a very pleasant experience. Liliam had the car all set and went over all the features, linked my phone, and answered all of my questions. I met with Joe Giordani in finance and we finalized all of the paperwork. Joe was also very friendly and helpful. He explained everything very well and answered every question I had. Everything was ready to go, so it was fast and efficient. It was also free of all the typical "stuff" one expects to deal with in F&I. Again a completely positive experience. I should also mention that the dealership is clean and comfortable. Everyone is friendly and courteous. I realize a five star rating across the board seems suspect, but I have to say that it was earned. I've purchased quite a few cars over the years, and I feel that this was the best so far. I felt comfortable about this experience from start to finish. I felt like I got a good deal and I never felt pushed. More

Outstanding Service I went into the Mercedes of Wappinger Falls dealership with a tire problem due to a pothole. The service center referred me to Service Advisor, Marco I went into the Mercedes of Wappinger Falls dealership with a tire problem due to a pothole. The service center referred me to Service Advisor, Marco Heredia. Marco was friendly and helpful beyond words. He helped me right away and gave outstanding service. I was truly blown away how he handled the situation. Thanks to him, he made my day a lot better! More

Excellent Sales Experience This dealership is excellent! I initially called to inquire about availability. My friendly salesperson Chris Noe gave me great information and schedu This dealership is excellent! I initially called to inquire about availability. My friendly salesperson Chris Noe gave me great information and scheduled an appointment for me to come in. I informed him that I wouldn't have a lot of time but wanted to test drive. He had the vehicle pulled up and ready to go - and provided a world class experience demonstrating the features and equipment. He worked very hard to locate the vehicle with the exact features I wanted. Overall great dealership, professional and courteous service. If you're in the market for a Mercedes Benz stop by this dealership and ask for Chris. More

New Purchase I contacted Vincent Ricotta, in reference to purchase a MB E300, and stated everything that I wanted on the vehicle. Less than 24 hrs, he located the I contacted Vincent Ricotta, in reference to purchase a MB E300, and stated everything that I wanted on the vehicle. Less than 24 hrs, he located the vehicle that met my expectations. Mr. Ricotta then introduced me to one of his salesman, Chris Noe, who was very knowledgeable and answered all the questions that I asked. Gina did a great job helping me with all the updated tech, and Joe Giordani was very helpful. It was a pleasure to be assisted by a group of professionals. MB should be proud of their employees and give them a pat on the back for a " JOB WELL DONE" Bill Fish More