After having my VW diesel bought back, I decided to test a C300. Since we do have a GLK, I was familiar with Mercedes, and I do bring it to MB of WF for service. Marco has always been top notch for that.
As I was looking at cars on the lot I was greeted by Liliam Abril who was very friendly and helpful. We discussed what I was looking for and the budget I wanted to stay within and she showed me my options. I had decided on a C300, but I did have a few options/features that were necessary and all of my criteria were met. Once the decision was made, I really felt like Liliam did all of the work. It was the easiest and least stressful car buying experience I've ever had. I felt very comfortable with Liliam.
I had a few questions about the CarFax and what was serviced on the car, and I also had questions about future service/warranty/etc., so I put in a call to Marco Heredia. He got right back to me with all of the information I requested and more. He and Liliam actually provided me with records that showed what I was looking for. I have to say, this made me feel very positive about the whole experience, and very thankful that everyone was willing to go that extra step.
The delivery was also a very pleasant experience. Liliam had the car all set and went over all the features, linked my phone, and answered all of my questions. I met with Joe Giordani in finance and we finalized all of the paperwork. Joe was also very friendly and helpful. He explained everything very well and answered every question I had. Everything was ready to go, so it was fast and efficient. It was also free of all the typical "stuff" one expects to deal with in F&I. Again a completely positive experience.
I should also mention that the dealership is clean and comfortable. Everyone is friendly and courteous. I realize a five star rating across the board seems suspect, but I have to say that it was earned. I've purchased quite a few cars over the years, and I feel that this was the best so far. I felt comfortable about this experience from start to finish. I felt like I got a good deal and I never felt pushed.