Mercedes-Benz of Warwick

Doesn't Know How to Treat a Customer To begin, I buy a new car every year or two, so the sales experience is tolerable for me. My wife however, absolutely hates the experience. I currentl To begin, I buy a new car every year or two, so the sales experience is tolerable for me. My wife however, absolutely hates the experience. I currently drive a Mercedes-Benz and wanted to get my wife into one also. We entered the dealership, and although there was only one other customer, we waited 20 minutes without being approached. Finally, I poked my head inside a manager's office and asked if there was anyone to help us. A salesman was sent over. I mentioned my MB and how I wanted my wife in one. The salesman asked if I bought mine there, and when told no, responded with "Why not?" (more on that later). We described the car we would be interested in; color is non-negotiable, options can be. The salesman went to his desk and looked at his inventory. He told us there was nothing in the Northeast in that color, but he did find one. He said it would take a week to get it, and printed out the details. He then went into the managers office, and came back with the dealership's best price. Except, we have to act immediately as it's the end of the month. When told we wouldn't buy a car sight unseen, and that we haven't even had the chance to test drive a similar car of that model, the salesperson crumpled up the paper and said "forget it then, you're not serious". Why would we buy a car we haven't driven, haven't seen, and would have to pay for in full at least a week before it arrives. We were serious.....about walking out of this place! Now the salesman and you know why I didn't buy mine there, why my wife won't be buying hers there, and why you shouldn't buy yours there either. More

Absolutely friendly environment. From the moment that my wife and I were greeted by Nick Wilding we both agreed that our future dealings would be a stress and hassle free shopping exp From the moment that my wife and I were greeted by Nick Wilding we both agreed that our future dealings would be a stress and hassle free shopping experience. So we decided to stay and keep browsing the lot for the vehicle that we wanted. We needed no reason to shop any where else. He made our first meet and greet comfortable, that my wife immediately called her sister on the phone and bragged about Nick for her to come down and shop for a vehicle also. We soon heard that she and he husband also purchased a vehicle from Nick within one day. With Nick's commitment to both our families, your Warwick store has customers for life. He has continued to follow thru with us and made sure any previous noted cosmetic issues were corrected. As a Full time American Soldier it is a pleasure to do business with your Sales department. More

Outstanding Service I continue to receive A One service from Mercedes Benz of Warwick, RI. They truly know how to satisfy a customer. I had some issues that were addres I continue to receive A One service from Mercedes Benz of Warwick, RI. They truly know how to satisfy a customer. I had some issues that were addressed under the leadership of service manager Matt Braun to correct and Matt not only explained the causes so I would understand, he followed up with any warranty or recalls to aid in the expense to repair. Again, I repeat, I am truly satisfied with my experience at Mercedes Benz of Warwick, RI. More

John Canning was easy and pleasant to deal with. Bought a CPO GLK with John as my sales rep. John was very friendly, super knowledgable about not only new models, but older ones like I was looking a Bought a CPO GLK with John as my sales rep. John was very friendly, super knowledgable about not only new models, but older ones like I was looking at also. I found him very accomodating especially when I switched from looking at C-class to GLK's in the middle of things. This is the second MB my wife and I have purchased at this dealer, and probably not the last. More

Great experience thoughtful and trustworthy sales person We were immediately greet and helped by a very. Friendly and knowledgeable sales person. The car we wanted was not available but Bill said he would fi We were immediately greet and helped by a very. Friendly and knowledgeable sales person. The car we wanted was not available but Bill said he would find it and within 24 hours he did. The financing was easy and the whole experience was excellent with the exception of their detailing department. When you buy a preownwned car you expect it to be 100% and the detailing did not meet my expectation. I highly recommend the dealership and my salesman Bill Germano. More

Great place honest people! If you in the market for Mercedes this place is for you and if you need great sales professional you should talk to Bill Germano this guy is the shar If you in the market for Mercedes this place is for you and if you need great sales professional you should talk to Bill Germano this guy is the sharp and honest individual he will help you with everything you ask, great personality! will do business with him again. Thanks Bill More

Very Good overall experience in getting a CPO Mercedes My wife and I wanted to get a CPO Mercedes and we had either a 2012 - 2013 c class or glk in mind. We worked with Bill Germano, and he worked with us My wife and I wanted to get a CPO Mercedes and we had either a 2012 - 2013 c class or glk in mind. We worked with Bill Germano, and he worked with us over two days (weekend) to test drive various c-class cars, the particular glk that we were looking at, and even a few e class vehicles. Bill was patient in answering all of our questions and was able to provide very helpful information. It was a long process (because we were somewhat indecisive) but he never pressured us into making a decision one way or another. He was great in allowing us to drive several types of cars which allowed us to confirm our choice. The negotiation process ran smoothly and we were able to come to financing terms that worked well for us. He did give us what I consider a fair discount and some extras. I think we walked away with a good deal and a great car. I look forward to buying my next car from here and working with Bill again. He was very helpful and very easy to work with. More

Buy Your Mercedes from Another Dealership Mercedes of Warwick is in a big auto mall. When spending $70K on a new car, a consumer wants and expects to be treated in a "high-end" manner. Hone Mercedes of Warwick is in a big auto mall. When spending $70K on a new car, a consumer wants and expects to be treated in a "high-end" manner. Honestly, I felt like the entire process was just a transaction, from the purchasing to the financing. Nothing special. Some of the people (not all) do not act in a professional manner - very surprising. I like the car, but not the experience. Bottom line is that the Warwick Dealer has to find a way to be "boutique." They should check out some of the other dealers in their own mall and see how it is done. You will definitely get a very nice car from Warwick, but the overall experience was a let down. More

Stay Far Away From This Dealership and Bill Germano!!! My wife and I went to this dealership to test drive a few Mercedes C300's. We were met outside by Bill Germano who seemed pleasant at first but he qui My wife and I went to this dealership to test drive a few Mercedes C300's. We were met outside by Bill Germano who seemed pleasant at first but he quickly became annoying. He kept going on and on about how great Mercedes was but yet when we finally got to test drive the vehicle (which took us listening to him for a half hour) he told us he drive a Porsche. Hmmm if Mercedes is so good why would you drive a Porsche??? Anyways, once we were done test driving the car I started to talk to him about their prices. He told me that they could only take hundreds off the price not thousands so basically I should leave if that is what I was looking for. I explained the cars were online for thousands less. Then he started going on and on about how the cars were certified preowned. I explained that didn't mean anything to me cause the vehicle was only 2 years old and had 20k for miles (plus the rear window curtain on the certified vehicle we test drove didn't even work). He then told me that I know nothing about cars if I thought that. I told him your not going to sell cars to people by insulting them and we left. I would stay far far away from this dealership and Bill Germano. More

They write their own positive reviews when business is slow! They do not greet you. If you'refinancing anddont havecash inhandif richtheytreat you like your nothing to them. Frank was suppose to call me b slow! They do not greet you. If you'refinancing anddont havecash inhandif richtheytreat you like your nothing to them. Frank was suppose to call me back when more 2012 c300 came in week went by I look on their site and there's 6 new ones I call him he says refresh my memory. Oh yea they only hit the lot 4 days ago? Really then I come in to look at them all the paperwork we did when we initially went in disappeared they lose it. If you have a trade in and or financing be prepared to bring food and drinks we were there 2 hours and 45 minutes and didn't even see the car yet all paperwork. They do a customer interview which takes 1 hour itself telling you about their company etc. Their so full of it you don't have to believe me go in and see for yourself how fake these reviews are! More