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Mercedes-Benz of Warwick

Warwick, RI

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rated
201 Reviews

1557 Bald Hill Rd

Warwick, RI

02886

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Showing 201 reviews

November 27, 2020

Stay away! We were customers for years and the service department gets worse & worse. They don’t care - the rep is nice but we need more than nice- Took the car in - Received a call to say EVERYTHING l More

by Christabaker722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Botelho
Nov 28, 2020 -

Mercedes-Benz of Warwick responded

Hello, I regret to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience and address your concerns in a timely manner. Please email me at fmakrin@penskeautomotive.com at your own convenience. Thank you, Frank Makrin Service Manager Mercedes-Benz of Warwick

Nov 28, 2020 -

Christabaker722 responded

We are happy to talk but want it to be known that we’ve provide regular feedback for years as part of your regular process - everything from not having the billing ready when we picked up the car...on two occasions, one time it took well over a week, to lights going on immediately upon leaving the dealership & when we addressed this we were told that the car had not been driven enough after the fluids were replaced...This feedback has been given to no avail - it’s literally been years. We fault ourselves for not pulling the proverbial plug earlier, but at this point we really just want folks to know who they are dealing with. We know we’re not the only really unhappy- long time customers who will be taking their business to Viti.

November 25, 2020

Thaddeus was excellent all around, with great customer service skills! He made sure that the vehicle was well taken care of for me. Thank you. More

by ANON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thaddeus Gallien
Nov 25, 2020 -

Mercedes-Benz of Warwick responded

That's great to see! We are pleased that Thaddeus's exceptional service made such a positive impression on you. We hope to work with you again in the future.

November 19, 2020

Had a wonderful experience and the best customer service ever! Would highly recommend this place! Really great place to get a car from and nice atmosphere! More

by peachroses2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Canning
Nov 19, 2020 -

Mercedes-Benz of Warwick responded

Thank you so much for your recommendation. We look forward to working with you again soon!

November 08, 2020

Would highly recommend anyone who wants to buy a Mercedes to go see Frank Merino. No pressure an very knowledgeable regarding the vehicles. This is my second purchase with him and hope to be back in the futu More

by Don Colapietro
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Merino
Nov 09, 2020 -

Mercedes-Benz of Warwick responded

Don, thanks for the positive review! We are happy to hear Frank was able to help you find a great ride and was able to make your overall experience at our dealership pressure-free. If you ever need help with your new ride, feel free to give us a call!

November 07, 2020

Good service! Informative I always recommend Joe for service calls back rights away! Let’s u know when a car comes in to buy as well. More

by stamatisreves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dias
Nov 08, 2020 -

Mercedes-Benz of Warwick responded

We are delighted that Joe could be of service to you. If you're ever in need of more help, please let us know!

October 18, 2020

Never did I feel pressured, my Salesman Brian was very knowledgeable,friendly,helpful and answered all my questions and concerns.I am a repeat customer, and very happy! More

by Tuchou15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Reidy
Oct 18, 2020 -

Mercedes-Benz of Warwick responded

We always appreciate repeat customers. Thank you so much for taking the time to share your positive feedback for us. If there is anything else we can do to help, please feel free to reach out! Congratulations on your vehicle!

October 16, 2020

Great customer service. Nick was amazing and went above and beyond to what I wanted in my car. I would recommend this place to anyone!! More

by heehe1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco Desimone
Oct 16, 2020 -

Mercedes-Benz of Warwick responded

Thank you for taking the time to leave a review. We are thrilled to have been of service and will be sure to thank Nick for you. Have a wonderful day.

October 14, 2020

John Canning is always a pleasure to deal with. He has always shown complete knowledge of the product and with the needs and wants of us-the customer. More

by JIMMBGLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco Desimone, John Canning
Oct 15, 2020 -

Mercedes-Benz of Warwick responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of John and we hope that you will continue to visit us!

October 13, 2020

I just need Quan Dao to find the car that I’m looking for in color black. They had the car but in different color. Hopefully I’ll get what I need soon. Quan Dao was friendly and seemed to know what he was do More

by Janicesousa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quan Dao
Oct 13, 2020 -

Mercedes-Benz of Warwick responded

Hi there, thanks for the kind words with Quan! It was great working with you. We hope you consider us again in the future.

October 12, 2020

Superior customer service, deep knowledge about the vehicles, transparency options for purchase, and of course beautiful cars! I really appreciated the solo test drive with a printed route map giving More

by Local gal
Recommend Dealer
Yes
Employees Worked With
Quan Dao
Oct 13, 2020 -

Mercedes-Benz of Warwick responded

Thank you for the great review! We are happy to see that our team provided you with superior customer service! If there is anything else we can do for you, please be sure to let us know!

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