Mercedes-Benz of Washington

Purchased a brand new Mercedes. Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see no visible damage to the tire. When I took it in to replace the tire I asked if it could be covered as a manufacturer defect. I was told "No" you must have hit a pothole. After paying and complaining to the front desk I was contacted by the service manager. I come to find out it could have been turned in as a potential manufacturer defect. I was credited for a future visit but only for 7/10 of my tire wear. Which is astounding given I had only driven 5K miles. Overall, really poor experience and especially for a brand new 140K plus car. I almost forgot. I brought it in 8AM on a Saturday so I could have it back for the weekend. When I contacted them at 11AM asking if I could pick it up I was told it was too close to 12 and I would have to wait until Monday. Four hours to change a tire? Only going above a one star to a two due to the credit back. More

Excellent customer service. Started on time, finished on time and most importantly, all work was done correctly. Many thanks! Started on time, finished on time and most importantly, all work was done correctly. Many thanks! More

Great service at a good price. The only dealership my wife and I do business with. The only dealership my wife and I do business with. More

I've always has a had great experience working with the service department. Everyone there is very accommodating and professional. service department. Everyone there is very accommodating and professional. More

Such an amazing experience for me! My salesperson, Cloff Burns, was very courteous and well-informed. The service was flawless. He handled the entire process easy and pleasant by givin My salesperson, Cloff Burns, was very courteous and well-informed. The service was flawless. He handled the entire process easy and pleasant by giving me all the details I required without being intrusive. Giving over a large amount in a single transaction for my car's down payment made me feel totally comfortable. Cliff went over and above to answer all of my inquiries and concerns about the car. I'm thrilled to announce that I'll be coming back soon to buy another car from you. Cliff, I appreciate your great service and the confidence you gave me about my investment. More

Awesome customer service. Amazing and very friendly staff. Everyone was welcoming. I rented a car to get there, and they assisted me to drop off the car, and were very kind to Amazing and very friendly staff. Everyone was welcoming. I rented a car to get there, and they assisted me to drop off the car, and were very kind to give me a ride from the airport rental car drop-off to the Mercedes dealership. Honest car dealership. Great prices. Very smooth and quick car buying process and experience. You will leave very satisfied with your purchase. Highly recommended! More

Service is always explained before and during service visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. More

Wonderful experience with service with my vehicle that I purchased elsewhere. Quick in and out job. purchased elsewhere. Quick in and out job. More

Very fair with prices. Nice dealership to work with. Always a good place to buy a car. Nice dealership to work with. Always a good place to buy a car. More