Mercedes-Benz of Washington - Service Center

Top tier. Jim makes it easy, can’t say enough about his service and the service as a whole ! Jim makes it easy, can’t say enough about his service and the service as a whole ! More

The experience from start to finish was exceptional. . the Manager was very courteous and explained everything very well and was precise with inspection and service . the Manager was very courteous and explained everything very well and was precise with inspection and service More

Great experience from beginning to end. Easy and efficient. Like the way you speak to a person. Easy and efficient. Like the way you speak to a person. More

Like that they come pick up my car when it’s time for car’s inspection. car’s inspection. More

I took my 2014 E350 in for a wheel alignment. Needed new rear subframe. Job completed in a timely manner. I was so pleased with the work and extremely pleased with the alignment, that I scheduled Needed new rear subframe. Job completed in a timely manner. I was so pleased with the work and extremely pleased with the alignment, that I scheduled my 2010 C300 for an alignment with the same technician. (C300, only 30,000miles and in pristine condition- for which I have been unable to find a competent Mercedes technician, to do a satisfactory alignment for the last 10-12 years-1st alignment was performed then and car came out without being correctly aligned and has not been fixed yet). My rear tires were ruined due to cupping. So, the alignment was done and the car seems to feel quite different (in a good way). However, I will need to replace rear tires (deafening noise) and monitor thread wear to see if problems were actually corrected. So far I’m extremely pleased with the work that was performed. More

The dealer was prompt in responding to my emergency and made sure my vehicle was ready the next morning before 9 am. made sure my vehicle was ready the next morning before 9 am. More

Very satisfied with the service. Prompt and polite dealer. My problem is with Mercedes. My car is new and already check engine light on two times. This stops me from driving long di Prompt and polite dealer. My problem is with Mercedes. My car is new and already check engine light on two times. This stops me from driving long distance and make me sad having spent $60k+. If there is one more check engine light I will take this legally with MB. Both time told software issue. This is not possible. If the PLC need to changed please do so. Really tired. More

John Sisson service is outstanding! I am very pleased with the process. They communicate well! I am very pleased with the process. They communicate well! More

My service rep was excellent, kept me informed during the entire process. Vehicle delivered as promised. entire process. Vehicle delivered as promised. More

Knowledgeable service managers and service technicians. Explained issues that needed to be repaired/ replaced.cost within reasonable parameters. Good experience all around! Explained issues that needed to be repaired/ replaced.cost within reasonable parameters. Good experience all around! More