Mercedes-Benz of Washington - Service Center

Staff is very knowledgeable and friendly. Repair was completed timely and restored to new condition Repair was completed timely and restored to new condition More

John Sisson Mercedes has excellent staff and they really take great care of their customers. take great care of their customers. More

They tried to charge extra for items that are suppose to be included in a Mercedes “B” service be included in a Mercedes “B” service More

Very informative on the status of the work. Provided updates on the parts that were ordered from Germany. Provided updates on the parts that were ordered from Germany. More

Purchased a brand new Mercedes. Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see no visible damage to the tire. When I took it in to replace the tire I asked if it could be covered as a manufacturer defect. I was told "No" you must have hit a pothole. After paying and complaining to the front desk I was contacted by the service manager. I come to find out it could have been turned in as a potential manufacturer defect. I was credited for a future visit but only for 7/10 of my tire wear. Which is astounding given I had only driven 5K miles. Overall, really poor experience and especially for a brand new 140K plus car. I almost forgot. I brought it in 8AM on a Saturday so I could have it back for the weekend. When I contacted them at 11AM asking if I could pick it up I was told it was too close to 12 and I would have to wait until Monday. Four hours to change a tire? Only going above a one star to a two due to the credit back. More

Excellent customer service. Started on time, finished on time and most importantly, all work was done correctly. Many thanks! Started on time, finished on time and most importantly, all work was done correctly. Many thanks! More

Great service at a good price. The only dealership my wife and I do business with. The only dealership my wife and I do business with. More

I've always has a had great experience working with the service department. Everyone there is very accommodating and professional. service department. Everyone there is very accommodating and professional. More

Service is always explained before and during service visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. More