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Mercedes-Benz of Washington - Service Center

Washington, PA

4.7
428 Reviews

428 Reviews of Mercedes-Benz of Washington - Service Center

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March 16, 2024

Great service, would highly recommend Personnel provided great communication In regards to what needed services on the vehicle. Very happy car came back cleaned both inside and out! More

by CINDYHILDENBRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Mercedes-Benz of Washington responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 16, 2024

Jim Horney is always the reason for my happiness at MB of Washington. Best service I’ve ever had for any vehicle. More

by kirk.kazienko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Horney
Report | Print
Mar 19, 2024 -

Mercedes-Benz of Washington responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 16, 2024

Expensive $200 plus an hour service but the service writers are the best to help you More

by CHARLES.GURCHAK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Mar 19, 2024 -

Mercedes-Benz of Washington responded

Thank you for taking the time to provide us with this feedback.

March 15, 2024

They dot all the eyes and cross all of the t’s , wouldn’t hesitate to use again More

by dwightmlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fronzaglio
Report | Print
Mar 15, 2024 -

Mercedes-Benz of Washington responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 15, 2024

Top quality repairs and courteous employees. Always enjoy the clean car returned to me every time. More

by SESWORTHYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Mar 15, 2024 -

Mercedes-Benz of Washington responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 15, 2024

James Horny is my service manager and has been for years. I own 3 Mercedes and have owned many others, through other dealerships and I cannot say enough how fantastic Jim is, regarding taking care of my need More

by ReGenesisHRT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Horny
Report | Print
Mar 15, 2024 -

Mercedes-Benz of Washington responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 14, 2024

Justin paid great attention to my service, polite and courteous. The loaner was brand new and the service was very quick. More

by mpbayles
Recommend Dealer
Yes
Employees Worked With
justin
Report | Print
Mar 14, 2024 -

Mercedes-Benz of Washington responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 13, 2024

The entire staff was courteous and knowledgeable, especially Tom Fort, who met me at the Service Center and provided me with a loaner for the few hours it took to inspect my relatively new C-300. More

by WJPESCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Dunhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Fort, Jim Horney
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Mar 13, 2024 -

Mercedes-Benz of Washington responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 13, 2024

Great attention to detail. Good job performed by service advisor, manager and everyone else. Thanks More

by RAHULPAMECHA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Mercedes-Benz of Washington responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 13, 2024

Despite the extensive repair time, Mercedes-Benz service was outstanding, leaving me completely satisfied with the experience. More

by MICHAEL_L_BOYD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Mar 14, 2024 -

Mercedes-Benz of Washington responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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