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Mercedes-Benz of Washington - Service Center

Washington, PA

4.6
66 Reviews

66 Reviews of Mercedes-Benz of Washington - Service Center

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February 29, 2024

It took 1 hour ($200) for the tech to diagnose a bad alternator. An additional $400 in labor to replace it, $850 for a rebuilt unit and a $92 core credit. This dealership is not building good will for f More

by PATERA66
Recommend Dealer
No
Employees Worked With
James - service advisor
February 28, 2024

I am pleased with the service that I received. I also appreciate my car being washed. More

by lmarzina
Recommend Dealer
Yes
Employees Worked With
James Fort
February 27, 2024

It's been a few days after the service done on my gl450 and so far so good..great service guys More

by MACHS8050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Feb 27, 2024 -

Mercedes-Benz of Washington responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 27, 2024

Quickly took care of problem and got me out of there. They were very courteous. More

by KMCCART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clif Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Koschak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2024

Way too expensive for routine maintenance. I paid almost $500 for oil change, tire rotation, etc. at MB. The SAME service on my 2021 Lincoln Nautilus was $108. More

by RAHUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Mercedes-Benz of Washington responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@johnsissonmercedes.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 21, 2024

The experience was good. The assistance in getting a loaner car was very much appreciated. Only issue is that every time I bring in the car, it ends up costing me $3K. I h More

by rmaher0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clif Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Mercedes-Benz of Washington responded

We appreciate your feedback and are eager to better your return experience.

February 20, 2024

Top notch in every way. The service staff is second to none. Wouldn’t think to go anywhere else. More

by WALS1309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Mercedes-Benz of Washington responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 20, 2024

The work was completed as requested and the service was completed by the time promised. More

by JSCHUBENSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Blussick
Feb 20, 2024 -

Mercedes-Benz of Washington responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 08, 2023

My questions and concerns were addressed in a timely manner and the loaner car I requested was granted More

by WEBB.JONATHAN88
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Nelson
Nov 08, 2023 -

Mercedes-Benz of Washington responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 06, 2023

Very professional. The team was able to accommodate service of my vehicle with my hectic work schedule. The communication was top notch More

by buckeyeinpgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clif Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Chipps
Nov 06, 2023 -

Mercedes-Benz of Washington responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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