Mercedes-Benz of Wesley Chapel

Worst experience I ever had car stopped before I even reach home. Had to wait 3 hours for a tow truck. Salesman that sold me the car wasn’t helpful at all. They suck on communication I have to keep calli reach home. Had to wait 3 hours for a tow truck. Salesman that sold me the car wasn’t helpful at all. They suck on communication I have to keep calling to try to get updates on the car and couldn’t even nobody to talk to me and let me know what was going on. I wouldn’t recommend it. They don’t keep their words. More

I was very happy with the customer service I received from Lindsey Roseberry. She is a great asset to Mercedes Benz due to her commitment to provide great customer service. I will go back for any service from Lindsey Roseberry. She is a great asset to Mercedes Benz due to her commitment to provide great customer service. I will go back for any service to Mercedes Benz as long as I can be helped by Lindsey...she cares about her customers! More

I’m a loyal customer of MB of Tampa. .one day MB OF TAMPA was extremely booked and I had to ride to MB OF WESLEY CHAPEL & fell in love with the hospitality, the customer service and Darre .one day MB OF TAMPA was extremely booked and I had to ride to MB OF WESLEY CHAPEL & fell in love with the hospitality, the customer service and Darrell is my service advisor and he is absolutely amazing..yes I would recommend any of my friends to MB OF WESLEY CHAPEL More

Professional, courtesy, fair, I arrived about 20 min early for my appointment, I was checked in and the service advisor went over the estimate and time table. I informed him I would like to return for t early for my appointment, I was checked in and the service advisor went over the estimate and time table. I informed him I would like to return for the repair to the sunroof as it was going to take the better part of the day. He advised the tech, who got the sunroof to close and he taped the edges to insure no water could enter if it rained. I go back next Tuesday for the repair, and will get a loaner so I can drop off the car. Helpful is another quality making up my rating. More

I had a appointment for Wednesday at 11:20 and my car wasn’t even looked at till Thursday afternoon with very little communication. When I went to pick up car I stood in service area for quite a while be wasn’t even looked at till Thursday afternoon with very little communication. When I went to pick up car I stood in service area for quite a while before a representative even assisted us even though there was several people sitting around at desks. After that went to look at some cars on the lot and nobody even came out to see if we was interested in buying. More

Excellent service - from Start to finish. Matthew was very helpful and explained everything in detail Matthew was very helpful and explained everything in detail More

Good goood. we love it.nice .so happy.we will come again .and bye the car we love it.nice .so happy.we will come again .and bye the car More

I have never experienced a complete lack of professionalism like this at a car dealership. Each car we test drove (3) was missing its car key and we had to wait for a long time for our sales p professionalism like this at a car dealership. Each car we test drove (3) was missing its car key and we had to wait for a long time for our sales person to hunt for the spare key. I felt like I was at Carmax and not Mercedes Benz the way the sale was being treated. Also had to get a replacement key because sales lost one of the keys. The person I was assigned to (Latrelle) in service wouldn't call us back. After 3 weeks of no call backs, we showed up at the dealership and ask for a new service advisor. Luckily the new one did a good job. So a month later, 4 trips to the dealership, we finally have a second key. Im guessing upper management is not aware of this or it wouldnt be happening. Hopefully they check these reviews and fix the key issue in sales and get with the advisors about calling people back. Im very happy with our new service advisor. More

Matt, our service advisor went above and beyond what I have ever experienced, unlike any other. Our situation was unique and Matt responded with a creative solution, outside of the box. This demonstrate have ever experienced, unlike any other. Our situation was unique and Matt responded with a creative solution, outside of the box. This demonstrated skill, wisdom, and experience in service. Truly "the best or nothing" dealership experience. Wesley Chapel service department is my recommendation -- ask for Matt! More

They provide excellent service. The wait can be long, but this is expected when one goes to a car dealership. The wait can be long, but this is expected when one goes to a car dealership. More