Mercedes-Benz of Wesley Chapel

Empathy, patience, knowledgable, creative, persuasive, proactive, clear, positive, listen,cooperative, friendly, wise, proactive, funny,organized. proactive, clear, positive, listen,cooperative, friendly, wise, proactive, funny,organized. More

Even though I was not shopping for a Mercedes, they did have a vehicle I'd been shopping for that someone had traded in for one. I was to meet with Howard but he was with a customer so he introduced Rodney have a vehicle I'd been shopping for that someone had traded in for one. I was to meet with Howard but he was with a customer so he introduced Rodney to me & my mom. Rodney was no doubt one of the nicest, very knowledgeable, informative, straight up - No B.S. salesman I had ever dealt with. After test driving the vehicle we went back to his office only to find out that someone was already signing the contract for the vehicle that I drove 2 1/2hrs to possibly buy. I can't begin to explain how crushed I was especially when I just test drove it. Rodney apologized several times as I was not his initial customer and wasn't aware of what vehicle I was there to test drive or that someone was already doing a contract on that vehicle. I was extremely disappointed with that issue but I have to say I would deal with them again if given the opportunity. From the Front desk, Rodney, Howard and all Mercedes staff, they treated me as if I was their to purchase the most expensive Mercedes on the lot. They were all truly courteous, friendly & most definitely as classy as the vehicles they sell!!! From my 1st step into the lobby to the last step leaving the building. Thank you Rodney for the 100% customer service you provided my mom and myself. Angie L from Orlando - test drove the immaculate 2012 Misty Gold Chevy Equinox. More

Clean location, friendly staff, excellent service. I thank my service advisor Susan for her help. I thank my service advisor Susan for her help. More

We enjoyed a wonderful buying experience with Luis! ! Pedro was great also in the finance department! ! Pedro was great also in the finance department! More

Friendly and supportive place. No pressure. Information on vehicles readily available and willingness to arrange for test drive and photo taking No pressure. Information on vehicles readily available and willingness to arrange for test drive and photo taking More

I was there for a recall. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. My appointment was at 8:20 am and I got served 30 minutes later. More

When I signed up for my latest Mercedes lease (2nd car) I had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I ha had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I had caused by a nail I was able to make it to MB of Tampa where it was replaced with no additional. This time I had another bolt in my tire where air was being lost so I brought to Mercedes Benz of Wesley Chapel. I was told that an insurance company needed to review to pay ???? so I was instructed to pay now and then will be notified of decision??? First I should not have paid again. WHY AM I PAYING EACH MONTH FOR TIRE INSURANCE THEN! If I am not reimbursed the money I will then try to have Mercedes update my monthly payments by taking out ~tire insurance (being taken advantage of!) immediately. The cashier at Wesley Chapel MB when I gave her my credit card asked why am I paying and that I am covered until 2024. Something is wrong! ****This type of challenge from Mercedes gives me more then a feeling of mistrust and has changed my thought of a AMG Sl 63 (around the corner) as my next car. More

Howard found my sprinter I’ve been looking for Been in good contact for months. Very good and smooth process with everything. good contact for months. Very good and smooth process with everything. More

Great service from Mr. Williams. He was professional and communicated well with what was going on with my vehicle. It is worth the hour drive for me. Williams. He was professional and communicated well with what was going on with my vehicle. It is worth the hour drive for me. More

The whole experience was very easy and positive…I booked my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my car was timely and my car is not due again for another year for service. Simple. More