Mercedes-Benz of Wesley Chapel

They kept pushing my service until I am out of warranty . then I had to pay for the service. I went somewhere else. I am so upset then I had to pay for the service. I went somewhere else. I am so upset More

I made appt. for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no l for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no loaner was available, and did I want to reschedule. When I called, the service dept. was able to reassure me I would have the loaner, which worked out fine. The loaner is important to me. Thomas was my service writer, and he was easy to work with and professional. My service was taken care of timely, and Thomas communicated with me timely as well. More

Had warranty work performed. Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Mercedes is a professional organization who cares about their clients. More

First time servicing our GL since relocating from TN. Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot remember her name, the woman who helped me with the loaner and check out process was extremely nice as well. More

The customer service is good but the wait time was too long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the fluids for my wipers, it was completely empty, More

Susan was my Rep. She was very honest forthright, giving me a realistic time frame for my E 350 repairs. She rocks! me a realistic time frame for my E 350 repairs. She rocks! More

About Alem Vazquez. He’s the best . Good customer service , very professional and very helpful , very professional and very helpful More

We arrived without an appointment with a tire issue. The replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! More

Very nice dealership, sales rep was outstanding! Their inventory was large, there were a lot of choices. The only thing I would suggest would be to have some sort of food stand or something, example pizza inventory was large, there were a lot of choices. The only thing I would suggest would be to have some sort of food stand or something, example pizza or sandwiches. Sometimes customers come from a long day of work and did not get a chance to eat dinner and they could be there for hours and be starving. More

The worst dealership ever. For service don't take your car there. They have the worst service manager car there. They have the worst service manager More