Mercedes-Benz of Wesley Chapel

Excellent and efficient despite shortages of product and help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away which cost me almost 40.00 in tolls and gas. Service advisor was excellent and was honest. More

Alem is a great advisor. He took care of my car and ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions w ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions were answered. More

I had to change my appointment four times to still have to drop off my car with no loaner. Then after I arrive for my appointment, they tell me it will be two days before I get the vehicle back. to drop off my car with no loaner. Then after I arrive for my appointment, they tell me it will be two days before I get the vehicle back. More

Alem was a superb service advisor. A credit to Autonation. Professional, friendly and knowledgable. He was completely honest and straight forward about what needed to be done to my car. The repa Autonation. Professional, friendly and knowledgable. He was completely honest and straight forward about what needed to be done to my car. The repair bill ended up being several thousands of dollars more than the original quote. After speaking with Alem and his explanation of the added service I agreed with his assessment of the issue and the solution. I highly recommend MB of Wesley Chapel and Alem Vasquez More

I purchased a 2020 Mercedes’ at this location and bought all of the upgraded warranties. I have tried to use the scratch repair and they will not return my calls. I had a flat tire today 11/17 and between 2 all of the upgraded warranties. I have tried to use the scratch repair and they will not return my calls. I had a flat tire today 11/17 and between 2 dealerships they won’t even look at my car until a week from now! They have no loaners for a month!! This is the worst service I have ever received. I’m getting hung up on and no returned calls and my car is towed to the dealership. I work and have no transportation and the dealership where I bought this car Mercedes of Wesley Chapel will not return my calls!! More

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service ride home. Brought the car for recall service More

I would not recommend going to Wesley Chapel Mercedes-Benz. I’ll never return. They lied to me when I bought the car and gave me a false inspection report. Mercedes-Benz. I’ll never return. They lied to me when I bought the car and gave me a false inspection report. More

I have a lot to say - starting with the fact that he did not check my rims and *assured* me it was my tires. After taking my car back, to try and find tires on my own (since he also told me he would not be not check my rims and *assured* me it was my tires. After taking my car back, to try and find tires on my own (since he also told me he would not be able to get them in stock for a month and that he had checked ALL local places), I come to find out it was a cracked rim with damage to my struts. This is *after* going to Tires Plus who told me they could get the tires in TWO DAYS! And they did! Then when they went to replace the tire is when Tires Plus saw the rim was cracked. I finally called Mercedes-Benz of Tampa who got me an appointment in 3 days, ordered a rim from the Jacksonville store that arrived in two days AND they told me that they had that tire in stock by the dozens! Wesley Chapel dealership made me lose TIME and MONEY bc I rented cars and missed work, due to the lies and laziness of their service department. I work at a big law firm and am now telling EVERYONE to avoid this dealership! More

Mark Scotch with my service advisor and he went above and beyond to make everything work for me I really appreciate all the work that he did for me you should be lucky to have him with you beyond to make everything work for me I really appreciate all the work that he did for me you should be lucky to have him with you More

I did not purchase a vehicle from here because I could not find the right fit for me. However, Skylar who was my salesperson was absolutely phenomenal!!! They world hours over several weeks to try and fi not find the right fit for me. However, Skylar who was my salesperson was absolutely phenomenal!!! They world hours over several weeks to try and find the car for me. I want to say I am a bit picky and had a very particular vehicle in mind for a specific price. I was not looking for a Mercedes. I highly recommend Skylar for anyone looking to purchase a vehicle from this dealership! More