Mercedes-Benz of Wesley Chapel

I contacted the dealership about the car advertised. I was quoted a price but told it wasn’t available for lease. That seemed strange since it was advertised as new. I went to the dealership (40 min away) was quoted a price but told it wasn’t available for lease. That seemed strange since it was advertised as new. I went to the dealership (40 min away) and learned it was a demo and not for sale yet. They needed to replace that car before it could be sold. Why was it advertised if not available???!!!! And they cannot tell me when it will be available. I guess the ploy is to lure you in to buy something more expensive. Absolutely a waste of my time. More

Ashley Tucker was amazing! She helped me get exactly what I wanted! She was very patient with me through the heat and rain! I wanted! She was very patient with me through the heat and rain! More

Went to buy my first Benz. Worst car buying experience I have ever had. No communication. told me to just return the car. I had this car for 4 days and 200 miles. unbelievable how poorly I was treated. Cal have ever had. No communication. told me to just return the car. I had this car for 4 days and 200 miles. unbelievable how poorly I was treated. Call 3 managers with zero call backs. I had to email them to see if they were refunding me or trying to find a different car. I paid cash with no discounts on anything I paid full asking price and was treated like trash. Do not buy from this dealer. More

Took too long and was not kept updated. Tire replacement and balancing. Had to call to get an update. and balancing. Had to call to get an update. More

Comparing service offered by Helms Brothers which we had for several years while we were in NYC, this dealer lags far behind. Customer service - didn’t feel as welcomed here. Not as friendly. No water bottl for several years while we were in NYC, this dealer lags far behind. Customer service - didn’t feel as welcomed here. Not as friendly. No water bottles offered, just coffee. No snacks. Even with COVID-19, packaged snacks were served (snack bars). Also, car would get complete cleaning when released back to us. More

I have dealt with Thomas Allen for years, and find his work superb. The routine service and repairs (rear brakes) were done quickly and thoroughly. I appreciated the loaner, since I did not wait. work superb. The routine service and repairs (rear brakes) were done quickly and thoroughly. I appreciated the loaner, since I did not wait. More

Dealership was uncomfortable upon arrival. Drop off was at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. More

We found the perfect E300 to replace our totaled C300 at Mercedes-Benz of Wesley-Chapel. Howard (sales) and Anna (finance) helped us make the deal from out-of-state. We drove to Florida, test drove the car, Mercedes-Benz of Wesley-Chapel. Howard (sales) and Anna (finance) helped us make the deal from out-of-state. We drove to Florida, test drove the car, and signed the paperwork. We love our new car and the experience was Mercedes-class all the way! More

Thomas is the best. I have been working with him in service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good natured, and goes the extra mile. A great experience as always! Thanks Thomas. More

Had a noise when breaking and was told my breaks and rotors has to be replaced. rotors has to be replaced. More