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Mercedes-Benz of Wesley Chapel

Wesley Chapel, FL

4.5
467 Reviews
Mercedes-Benz of Wesley Chapel is the premier destination for all things Mercedes-Benz in the north Tampa area. Located in Wesley Chapel at the corner of Cypress Ridge Blvd and Willow Oak Dr, our dealership serves residents from surrounding Land O' Lakes, Pebble Creek, and Tampa, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Wesley Chapel has it all. Visit our website to learn more, and schedule a test drive today.
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2383 Willow Oak Dr

Wesley Chapel, FL

33544

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Showing 467 reviews

October 16, 2023

I have 2 AMGs under warranty. I won't bring them here because their service pricing is completely out of line. They charge at least twice what the same service costs at other Merc More

by JD
Recommend Dealer
No
Employees Worked With
Susan
Oct 19, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (813) 200-7788 so we can assist you further.

October 14, 2023

My first time visiting theMercedes Benz Wesley Chapel dealership since moving to Florida from New Jersey a few months ago I was very impressed with everyone I came into contact with on the day. I had a More

by ANNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Schronce, Vinnie Antonello, Daniel Blackledge
Oct 16, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Annette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

October 07, 2023

Respectful, knowledgeable and customer friendly team at Mercedes Benz Wesley Chapel. Darrell sets the tone! His positive and respectful attitude towards his customers is why I was referred to MBWC and tha More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
Oct 09, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Clara, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 06, 2023

Darrell Williams treats customers with respect and works diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. More

by darrell_alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
Oct 09, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 04, 2023

Sales experience was very good. Sales person (Vinnie) went above and beyond to meet our expectations and achieved several things that were import to us. General management is maki More

by Carinirm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinnie Antonello
Oct 06, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Oct 06, 2023 -

Carinirm responded

Thanks.

October 02, 2023

Absolutely the worst dealership I've ever had the displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez More

by ghunt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrel
Oct 04, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 200-7788 to discuss what we can do to help.

September 29, 2023

The initial part of the process was pleasant up until my car delivery time. Its been quiet and don't even know who to help with information. Its frustrating and just hoping this goes away. More

by Slender2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Fernandez
Oct 02, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (813) 200-7788 when you have a chance. Thank you, and we look forward to hearing from you.

Oct 02, 2023 -

Slender2008 responded

I have called and it keeps asking me for an extension. The sales and Finance dept options doesnt have anyone to pick up. I can be reached directly if there is an intent to resolve these issues.

September 29, 2023

Always glad to have Mike take care of my car. He is extremely attentive as he isolates the actual issue. More

by asulaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nankovitchm
Oct 02, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. If you ever need help, just give us a call. Happy motoring!

September 27, 2023

You get a million texts and no one ever calls back. Service associates are rude. The porters are awesome though. More

by Rainbowdash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The porter was great
Sep 28, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.

September 11, 2023

Went in at 9 am for a planned change in the rear tires based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor More

by r_baz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall
Sep 15, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (813) 200-7788 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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