Mercedes-Benz of Wesley Chapel

Service manager (Mathew S) is excellent. He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him includ He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him including another female associate who make sure I was being helped (I don't know her name. I think she is from Brazil or Venezuela). More

VERY FRIENDLY, CLEAN AND PROFESSIONAL ENVIRONMENT. STAFF WAS VERY HELPFUL. SERVICE MANAGER VERY HELPFUL ALSO. STAFF WAS VERY HELPFUL. SERVICE MANAGER VERY HELPFUL ALSO. More

I had an unexpected repair come up on a Saturday morning, and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able to secure an appointment that morning. Once I arrived, I was treated exceptional, and my issue was resolved shortly after. I will continue to take my car to Austin, and the folks at MB of Wesley Chapel. More

I am absolutely so happy with my purchase from Mercedes Wesley Chapel. Mauricio was fantastic from the start when I initially called inquiring about a used car I saw online. Unfortunately the car was not o Wesley Chapel. Mauricio was fantastic from the start when I initially called inquiring about a used car I saw online. Unfortunately the car was not on their lot but he told me about another vehicle that I may be interested in. I went in to see it that evening and the very next morning returned to make the purchase. I am over the moon with my new purchase and will recommend Mauricio and the Welsey Chapel team to others. More

Service advisor explained all services needed and was very professional. Service was done on time. very professional. Service was done on time. More

we were very pleased with Vinny, we were ok with the deal but waiting over two hours to get into f&i and watching two customers who came in after us get in ahead of us was not one of my favorite times. we fi but waiting over two hours to get into f&i and watching two customers who came in after us get in ahead of us was not one of my favorite times. we finally were forced to let Vinny know 15 minutes and were leaving . Sad but I was f&i before and a sales manage as well as a gm before and I know the f&i wanted the people who had a chance of making them money as we were cash and were never going to purchase anything. I have had more than a dz Mercedes and this is the 2nd one from Westly Chapel . More

Very kind and impressionable staff! Felt very cared for, looking forward to our next service visit! Felt very cared for, looking forward to our next service visit! More

Very happy with the service appointment. Everything was explained and our service advisor,Lindsey, was excellent as usual. I highly recommend this dealership and service dept. Everything was explained and our service advisor,Lindsey, was excellent as usual. I highly recommend this dealership and service dept. More

There was a big inventory. Clean and modern looking Sales person area was comfortable And everyone seemed caring Clean and modern looking Sales person area was comfortable And everyone seemed caring More

I went to the dealer for a multipoint inspection,and it took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get my car fix and leave after a 10 hours of waiting. Terrible work professionalism and time management. More