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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
289 Reviews

289 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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May 05, 2023

This dealership has been my place of service for several years, after being recommended by a friend. Always gave excelent reviews until yesterday. I personally ordered a switch, since it was not in stock, More

by bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
May 08, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Bernie, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Wesley Chapel take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.

May 10, 2023 -

bernie responded

On Monday, may 8th I received this email and I called the dealership as one of the options or I could respond by email. I called the dealership Monday morning and, spoke to the operator and informed her of the reason for my call and asked to speak to the GM. She was expalined the the reason for the call and I gave her my name and phone number. That was two days ago and I have not received a call back. It stated above we hope to hear from you and I echo that request.

May 04, 2023

Smooth transaction, friendly staff, enjoyable and stress -free experience waiting while my car get service. More

by Benz364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 08, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2023

Pricing for regular maintenance service for vehicle still under warranty is very pricey compared to other luxury brands. More

by Pjmorency
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike was excellent, this rating does not reflect the service he provided. If this rating was about Mike alone the rating would have been a 5.
May 05, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

April 30, 2023

Always a good experience, everyone is kind and helpful. I will remain a repeat customer. More

by lm723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 03, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Always get good service at this dealership. Keep customer informed on progress, updates. Very patient with questions. More

by Stgr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

They tried to charge me $8,000 for repairs I completed for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. More

by rkauffman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept.
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (813) 200-7788 to discuss what we can do to help.

April 26, 2023

This dealership went above and beyond to help me with my vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earn More

by Lakindra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Lindsey
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 26, 2023

Our experience at Mercedes Benz of Wesley Chapel was AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employ More

by rickypatterson2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Willaims
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Wesley Chapel Mercedes staff is professional and courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, h More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew, Linsey
Apr 28, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Tom, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 17, 2023

Wesley Chapel Mercedes staff is professional and courteous. They are informative and work to exceed your needs and expectations. Mike in their Service Department goes above and beyond to help his cu More

by Nickdolan89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 21, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Don't hesitate to call us if you ever need anything. Be safe on the road!

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