Mercedes-Benz of Wesley Chapel - Service Center

My E Class was scheduled for a B Service. I live over 75 miles from the dealership. Mt service provider Matthew Schronce took everything into consideration and made my service as painless as I live over 75 miles from the dealership. Mt service provider Matthew Schronce took everything into consideration and made my service as painless as possible. Loaner car don't rush getting back. Everything possible to accommodate me was made. This is my second car from Wesley Chapel. Will return for my next A Service. More

it was very good experience I will always go back there all the times and tell all my friends all the times and tell all my friends More

Clean . quiet spacious waiting area .friendly service advisor. Service a little slow and cannot seem to solve the problem. quiet spacious waiting area .friendly service advisor. Service a little slow and cannot seem to solve the problem. More

it was great but my parts was not viable ' I have to wait to hear from them, to hear from them, More

Matthew introduced himself, wrote up our issues and questions and answered all at the end of service. Very easy to work with. We will come here to buy our next car. questions and answered all at the end of service. Very easy to work with. We will come here to buy our next car. More

The trust in the sales department…they tried to low ball me with a trade me with a trade More

I had a very easy experience with MB of Wesley Chapel. Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was ve Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was very prompt and professional. More

What's the point of an appointment? Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days t Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days they have to keep it on a lot, for whatever reason, that I'm without a car. I was left without a choice. Makes me seriously question buying another Mercedes. The second time, apparently I lucked out and it got done in less than 24 hours. The rest of the dealership seems great but something needs to be done about the shop. More

Thomas is great, as always! He is honest and extremely professional. The atmosphere is pleasant. He is honest and extremely professional. The atmosphere is pleasant. More

Had good service once I ordered a new key fob, but this dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. So I left one with the Service Manager.............who guess what..............never ever replied !!! Shambles. More