Mercedes-Benz of Wesley Chapel - Service Center

Service was good. The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying the service plan, I had to go through Financing to buy the plan (even though I wasn't financing it). It took 5-10 minutes to get my car ready to be serviced and 50 minutes to but a service plan (about 40 of that was waiting). They need to find a better way to do this. Overall, the service was fine, but the amount of waiting for someone was not acceptable. More

The customer service is the reason I travel to this dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. More

Not the best service. Short staff in service department, employees not knowledgeable, do not return phone calls, no loaners available and the labor cost is ridiculous. Short staff in service department, employees not knowledgeable, do not return phone calls, no loaners available and the labor cost is ridiculous. More

Excellent service and accomodations in customer waiting area. Also, great communication to keep informed of vehicle status. Had 30,000 mile service completed in a timely manner and car was in excellent cle area. Also, great communication to keep informed of vehicle status. Had 30,000 mile service completed in a timely manner and car was in excellent clean shape inside and out! More

Customer service was very helpful 👍but a little bit slow and could be a bit much better and could be a bit much better More

Service recall software update done NHTSA CAMPAIGN ID: 21V354000 Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe an ID: 21V354000 Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." More

Very attentive and nice staff. Clean dealership. I really don't know the mechanics which I would like to meet. Clean dealership. I really don't know the mechanics which I would like to meet. More

I was very happy with the customer service I received from Lindsey Roseberry. She is a great asset to Mercedes Benz due to her commitment to provide great customer service. I will go back for any service from Lindsey Roseberry. She is a great asset to Mercedes Benz due to her commitment to provide great customer service. I will go back for any service to Mercedes Benz as long as I can be helped by Lindsey...she cares about her customers! More

I’m a loyal customer of MB of Tampa. .one day MB OF TAMPA was extremely booked and I had to ride to MB OF WESLEY CHAPEL & fell in love with the hospitality, the customer service and Darre .one day MB OF TAMPA was extremely booked and I had to ride to MB OF WESLEY CHAPEL & fell in love with the hospitality, the customer service and Darrell is my service advisor and he is absolutely amazing..yes I would recommend any of my friends to MB OF WESLEY CHAPEL More

Professional, courtesy, fair, I arrived about 20 min early for my appointment, I was checked in and the service advisor went over the estimate and time table. I informed him I would like to return for t early for my appointment, I was checked in and the service advisor went over the estimate and time table. I informed him I would like to return for the repair to the sunroof as it was going to take the better part of the day. He advised the tech, who got the sunroof to close and he taped the edges to insure no water could enter if it rained. I go back next Tuesday for the repair, and will get a loaner so I can drop off the car. Helpful is another quality making up my rating. More