Mercedes-Benz of Wesley Chapel - Service Center

Service was excellent. Thank you for the good work. We were very pleased, thank you. Thank you for the good work. We were very pleased, thank you. More

Very dissatisfied! Had to ask for help and get another adviser after waiting 40 min on a schedule appointment. Had issues after a normal Service D. Air pressure wasn’t Had to ask for help and get another adviser after waiting 40 min on a schedule appointment. Had issues after a normal Service D. Air pressure wasn’t checked, strut problem was not dedicated and my wind tint on the driver side was damaged. No attempt to even come to a resolution. Unhappy especially since I’ve taken my car there for 8 years More

I love the convenience at Wesley Chapel Mercedes Benz. Lindsay was professional, knowledgeable and infinitely patient and courteous to me. Lindsay was professional, knowledgeable and infinitely patient and courteous to me. More

The service is excelente el trato del personal muy atentos y el ambiente muy saludable atentos y el ambiente muy saludable More

Passing through. Car trouble. Service wants to set an appointment, loaners are 2 Weeks out. I ask to speak with service manager and am put on hold … after 12 min of Car trouble. Service wants to set an appointment, loaners are 2 Weeks out. I ask to speak with service manager and am put on hold … after 12 min of silence I call again on line 2 and am unable to get through.instantly disconnected. I call and ask for the GM and he is useless… Doesn’t care I’m being treated like I’m bothering them with car trouble and suggests I deal with service. I inquired about trip interruption and all of a sudden I’m Speaking foreign tongue. xxx has happened to Mercedes Benz. They have absolutely fallen to the bottom of the barrel and my 19th Mercedes is my last. “Your call is important to us” xxxxxxxx More

I was there for a recall. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. My appointment was at 8:20 am and I got served 30 minutes later. More

When I signed up for my latest Mercedes lease (2nd car) I had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I ha had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I had caused by a nail I was able to make it to MB of Tampa where it was replaced with no additional. This time I had another bolt in my tire where air was being lost so I brought to Mercedes Benz of Wesley Chapel. I was told that an insurance company needed to review to pay ???? so I was instructed to pay now and then will be notified of decision??? First I should not have paid again. WHY AM I PAYING EACH MONTH FOR TIRE INSURANCE THEN! If I am not reimbursed the money I will then try to have Mercedes update my monthly payments by taking out ~tire insurance (being taken advantage of!) immediately. The cashier at Wesley Chapel MB when I gave her my credit card asked why am I paying and that I am covered until 2024. Something is wrong! ****This type of challenge from Mercedes gives me more then a feeling of mistrust and has changed my thought of a AMG Sl 63 (around the corner) as my next car. More

The whole experience was very easy and positive…I booked my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my car was timely and my car is not due again for another year for service. Simple. More

Matt the service manager is knowledgeable and works to satisfy my auto needs. Great asset to the company satisfy my auto needs. Great asset to the company More

Friendly service in a comfortable atmosphere, they got right to it and completed my vehicle service in under a few hours. Will definitely go back! right to it and completed my vehicle service in under a few hours. Will definitely go back! More