Mercedes-Benz of Wesley Chapel - Service Center

I made appt. for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no l for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no loaner was available, and did I want to reschedule. When I called, the service dept. was able to reassure me I would have the loaner, which worked out fine. The loaner is important to me. Thomas was my service writer, and he was easy to work with and professional. My service was taken care of timely, and Thomas communicated with me timely as well. More

Had warranty work performed. Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Mercedes is a professional organization who cares about their clients. More

First time servicing our GL since relocating from TN. Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot remember her name, the woman who helped me with the loaner and check out process was extremely nice as well. More

The customer service is good but the wait time was too long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the fluids for my wipers, it was completely empty, More

Susan was my Rep. She was very honest forthright, giving me a realistic time frame for my E 350 repairs. She rocks! me a realistic time frame for my E 350 repairs. She rocks! More

We arrived without an appointment with a tire issue. The replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! More

The worst dealership ever. For service don't take your car there. They have the worst service manager car there. They have the worst service manager More

A new tag holder was ordered for license plate by Matt Brower during my previous visit, on December 24th, 2021. Marc Scotch used the four new nuts on new tag holder to secure tag, on January 28, 2022. Brower during my previous visit, on December 24th, 2021. Marc Scotch used the four new nuts on new tag holder to secure tag, on January 28, 2022. More

2nd time here and had recall work done as well as needed service. done in a timely manner and with courtesy. service. done in a timely manner and with courtesy. More

Prompt response and great service My time was valued and Prompt response and great service My time was valued and rep was very informative about my service and car Prompt response and great service My time was valued and rep was very informative about my service and car More