Mercedes-Benz of Wesley Chapel - Service Center

I have dealt with Thomas Allen for years, and find his work superb. The routine service and repairs (rear brakes) were done quickly and thoroughly. I appreciated the loaner, since I did not wait. work superb. The routine service and repairs (rear brakes) were done quickly and thoroughly. I appreciated the loaner, since I did not wait. More

Comparing service offered by Helms Brothers which we had for several years while we were in NYC, this dealer lags far behind. Customer service - didn’t feel as welcomed here. Not as friendly. No water bottl for several years while we were in NYC, this dealer lags far behind. Customer service - didn’t feel as welcomed here. Not as friendly. No water bottles offered, just coffee. No snacks. Even with COVID-19, packaged snacks were served (snack bars). Also, car would get complete cleaning when released back to us. More

Dealership was uncomfortable upon arrival. Drop off was at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. More

Thomas is the best. I have been working with him in service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good natured, and goes the extra mile. A great experience as always! Thanks Thomas. More

Had a noise when breaking and was told my breaks and rotors has to be replaced. rotors has to be replaced. More

My service advisor Mr Allen was friendly and attentive. In and out on schedule In and out on schedule More

Done quickly with minimum wait time. Need to improve arrival protocol. No one was present in the arrival bay. There could be a spot check. arrival protocol. No one was present in the arrival bay. There could be a spot check. More

My advisor is Stephanie and I have had my car serviced only once before yesterday, I received excellent service and the waiting time was short only once before yesterday, I received excellent service and the waiting time was short More

Excellent service Communication was very good. The dealership was clean and professional. dealership was clean and professional. More

Very pleasant person answering the telephone and arranging my appointment, upon arrival everyone was very helpful and polite I was taken care of immediately and I felt very comfortable arranging my appointment, upon arrival everyone was very helpful and polite I was taken care of immediately and I felt very comfortable More