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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
289 Reviews

289 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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July 28, 2021

On July 26, I brought my 2018 GLC300 for scheduled servicing (B0). The assistant service manager, Mr. Thomas Allen pointed out that my tires were at a point of needing replacement and provided me with More

by john40joan45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Allen
April 02, 2021

Deceptive service advisors.... asked for only what I needed done on my 10k mile A service. I was charged $600-700 and told this is what I needed, only to find out in my contract it states service A shou More

by Linda Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
August 25, 2019

Great service Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent serv More

by JULIOAROCHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Scotch
September 22, 2018

Lost my business Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my b More

by Tkdman5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not important
May 14, 2018

Service manager rude, condescending , and Un helpful Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condes More

by Philly boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory, service rep & Service Manager Tom Devine
April 25, 2018

Outstanding Service Airstream Interstate (Sprinter) Service (Marc Scotch) understands needs when you are traveling in your RV, you are living in it and cannot “Drop it off”. Marc did a fantastic job of More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Scotch, the entire Service Staff.
January 03, 2018

No call back. This dealership is all too anxious to sell you a car but that is where the service ends. I've made two calls to the service department concerning a SA More

by Stan W.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom (Service Advisor)
May 23, 2017

Unsurpassed Customer Service by the Sales Mgr. Neal Dossett My experience with Neal (the sales Manager) couldn't have been better. I came to the dealership after having bought a Mercedes from a small dealershi More

by doglover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Dossett, Thomas
March 12, 2017

Prepare for a Big Rip Off People that I met in "service" were unfriendly & dishonest. They did not repair my car correctly and broke the key. I had my car towed in, because the More

by LovemyBenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Scott
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