Mercedes-Benz of West Covina

I wanted to buy a 2013 ML 350, we ordered the car, after the car arrived, 3 months later, we were told that he can not honor the price that was agreed upon before because there are not enough cars in the ma the car arrived, 3 months later, we were told that he can not honor the price that was agreed upon before because there are not enough cars in the market and he has to sell us the car with a higher price from what has been agreed upon. He was very rude and told us to go and buy BMW in a sarcastic way. The manager agreed with him, that because the ML350 is short in the market , they will not honor the price. I had to take a day off from work that day to buy the car the we have been waiting for 3 months. My advise, never deal with the dealer or the dealership that can respect you and respect the word that they give you. Prior to dealing with that sales person, we were with another sales personthat will never answer our calls and never returns messages, she always claimed that she never got the call or the message. I totally advise against dealing with this dealership untill they behave in a professional manner. I bought my car later from Mercedes Benz of Ontario with no hassle. More

Hello: I purchased my first Mercedes-Benz (1999 Hello: I purchased my first Mercedes-Benz (1999 C280) in May 2000 from Paul Blackburn. Since I had that car until August of this year, I dealt Hello: I purchased my first Mercedes-Benz (1999 C280) in May 2000 from Paul Blackburn. Since I had that car until August of this year, I dealt with many service people over the years (Carlos Alatorre, Mike Daniels, Jim Lynch, Brian Wing). Hope I didn't forget anyone. All were friendly, efficient and accommodating. No exception when I purchased my 2013 C350 from Tina Barela. Ted Cheu handled my financing. Both were friendly, efficient, knowledgeable and accommodating. I would not hesitate recommending Penske Mercedes-Benz, Tina and Ted. Brian Wing also took excellent care of me - and my 1999 C280. I told Brian not to take it personally, but I hope not to see him anytime soon . . . Thank you. Cynthia Park Supervisor, Charitable Giving, Grants, Community Outreach DreamWorks Animation SKG 1000 Flower Street Glendale, CA 91201 818-695-9956 cynthia.park@dreamworks.com More

Tina is a very professional and courteous sales manager. She won me over from Fletcher Jones with whom I had prior appointment. I am glad that I had her help me buy my new ML 350. She won me over from Fletcher Jones with whom I had prior appointment. I am glad that I had her help me buy my new ML 350. More

This was my 3rd car that I purchased from Penske MB and every time my sales associate Tina went above and beyond to get me the best value. I would definitely recommend this dealership and Tina to my friend every time my sales associate Tina went above and beyond to get me the best value. I would definitely recommend this dealership and Tina to my friends and associates. More

Tina and Penske Mercedes was very easy to work with. She gave me the best price. No haggle needed. Very professional and great communication. Would definitely work with her again. gave me the best price. No haggle needed. Very professional and great communication. Would definitely work with her again. More

Tina was freindly, active listener. Understood what I wanted. Provided great product and product information. Tina antiscipate my after sales need and welcomed me to return for instruct tion on operating wanted. Provided great product and product information. Tina antiscipate my after sales need and welcomed me to return for instruct tion on operating features that are new to me. Thank you Tina. Thank you! Tina is a professional woman . I like her as Sale Associate. More

My best experience with any dealership, very good customer service, Tina Barela was very knowledgeable, informative, and made you feel very comfortable thru the whole process and even made follow up customer service, Tina Barela was very knowledgeable, informative, and made you feel very comfortable thru the whole process and even made follow up calls to ensure we were very satisfied. We truly were and I would recommend this dealer to all. Good Jod Penske. More

I did all my research online before buying my first Mercedes (GLK350) here. When I found the one I wanted in their online inventory, I requested more information through their website. Jim responded Mercedes (GLK350) here. When I found the one I wanted in their online inventory, I requested more information through their website. Jim responded quickly with all the information I needed. For me, this dealer is not the closest one to me, but using DealerRater was very helpful in deciding to make the visit. I'm very glad I did because I met with Tina at the dealer and the experience was completely comfortable, friendly, and efficient. This is the way car sales should be! I will definitely use this dealer again if I have the opportunity, and I will strongly recommend them to my friends and family. More

This is my first Mercedes experience and Tina made it great! I shopped 5-10 dealers in person and over the phone. Tina was definitely the easiest and the most straight forward to deal with. Because of he great! I shopped 5-10 dealers in person and over the phone. Tina was definitely the easiest and the most straight forward to deal with. Because of her exceptional customer service, I finally decided to go to Penske to get the car. She came in on her day off to take care of me. If you are thinking about getting a Mercedes, go see Tina and she will close the deal you want! More

I gave Penske Mercedes an excellent rating because in visiting two other dealers, Penske dealership supercedes the other two. I was very impressed with the sales person, Tina Berela. She was very knowled visiting two other dealers, Penske dealership supercedes the other two. I was very impressed with the sales person, Tina Berela. She was very knowledgeable, friendly and professional. I have purchased all my Mercedes from Penske and I will continue to do so because of their high quality of service! More