Mercedes-Benz of West Covina

This is more a reflection on my run in with the GM who I observed to be, on separate occasions while visiting the Dealership a bully to his people rude to customers unless you are buying. Walked through th observed to be, on separate occasions while visiting the Dealership a bully to his people rude to customers unless you are buying. Walked through the lobby to leave asked me if I needed help looking for something. I said just the door and he proceeded to let me know he had 8 of them in a rude manner almost gave him the bird but did not want to sink to his level. You decide if this is the kind of place you want to deal with. On a side note forcing his people to sell some bogus Zurich Direct onto the customers for 1500 on top of the car price is complete bull crap. I know Envision owns the whole block and all these dealerships but I don't think we should pay their rent. Sell cars the right way maybe the lobby will be full someday. Get rid of the bad seed GM's you'll have happier workers, because they do work their butts off, and maybe customer loyalty too.... More

Denise Sosey was amazing. !Her customer service is outstanding which is hard to come by these days, she went above and beyond and offered every single thing possible to assist !Her customer service is outstanding which is hard to come by these days, she went above and beyond and offered every single thing possible to assist me and help me in this decision..This experience was amazing. I highly recommend. More

Great car, good price, easy process thanks to Eileen and the team at Mercedes Benz West Covina. the team at Mercedes Benz West Covina. More

Easiest fastest deal I’ve ever done on a car - over text and digital sign, car had a cute bow on it when I got there 😀, in and out in < hour. And it was a good deal!!! 10/10 recommend. and digital sign, car had a cute bow on it when I got there 😀, in and out in < hour. And it was a good deal!!! 10/10 recommend. More

Helpful, attentive, service was great, I was able to take my time and review the vehicle. my time and review the vehicle. More

I enjoyed my time wi Eileen she is very knowledgeable and friendly. I recommend her highly. friendly. I recommend her highly. More

Eileen was incredibly efficient, understanding and helpful to find the exact car I was looking for and the dealership offered me a deal I could not resist. This by far was my best experience at a deal helpful to find the exact car I was looking for and the dealership offered me a deal I could not resist. This by far was my best experience at a dealership ever. More

Very nice facility, clean and organized friendly staff Eileen and Boris went above and beyond explaining us all our questions about our new purchase. Eileen and Boris went above and beyond explaining us all our questions about our new purchase. More

Very accommodating and professional they make you at home. I’m very loyal to Frank and now I have two other people Eileen and wael to to thank for they are very helpful and and make me very comfortable home. I’m very loyal to Frank and now I have two other people Eileen and wael to to thank for they are very helpful and and make me very comfortable talk to them. Thank you for everything and for doing a great job helping us to get our dream car from Mercedes of West Covina More