Mercedes-Benz of West Covina

Services are very good. Service department John, the two people for renting a car, the girl in casher desk, and the the girl who is in charge of coffe and water, all of Service department John, the two people for renting a car, the girl in casher desk, and the the girl who is in charge of coffe and water, all of them are nice and friendly. More

I make my appointment and when I arrive wasn’t in the schedule, thank god they take my car for services, but take over 4 hrs for oil change overall okay schedule, thank god they take my car for services, but take over 4 hrs for oil change overall okay More

There was a problem with the brakes when the car arrived. The technician said this was normal. Even though there was a warranty, he still asked me to pay 150. I checked it in Anaheim and didn't charge me any The technician said this was normal. Even though there was a warranty, he still asked me to pay 150. I checked it in Anaheim and didn't charge me anything. I waited for the car for a week. The app showed that the car was unlocked once, but the report What it says is that the technician spent many days checking the problem. In short, the problem was not solved and I was asked to pay 150. I will definitely not recommend friends and family to come here! ​ More

love the good service, love the professional experience and very efficiency with service advisor Peter Yee and very efficiency with service advisor Peter Yee More

They have very convenient systems, good waiting place with good service. I will go back again. with good service. I will go back again. More

The service advisor Raid S. is awesome. He has done a great job to get my car ready although there was a huge delay serving my car. It's out of his control and he relentlessly is awesome. He has done a great job to get my car ready although there was a huge delay serving my car. It's out of his control and he relentlessly pushed to get my car done. For his tremendous efforts, I gave 5 stars!!! More

Service team at Mercedes is always helpful and responsive. Peter Yee has provided excellent customer service over the last four years I’ve been taking my Four Winds Sprinter in for service. responsive. Peter Yee has provided excellent customer service over the last four years I’ve been taking my Four Winds Sprinter in for service. More

It was a good experience taking my car to this location. The service adviser was very knowledgeable and followed up with me giving me status updates and getting my car out as soon as possible. The service adviser was very knowledgeable and followed up with me giving me status updates and getting my car out as soon as possible. More

Matthew provides really good service and text us details of the time and update whole process accordingly of the time and update whole process accordingly More

Riad was friendly and communicative. He kept me informed throughout the process. Would definitely recommend him , high quality customer service. He kept me informed throughout the process. Would definitely recommend him , high quality customer service. More