Mercedes-Benz of West Covina

Juan was very helpful and addressed all issues in a timely manner. Kept me informed throughout the process of the repairs. timely manner. Kept me informed throughout the process of the repairs. More

Everything moved along quickly giving us the price for non warranty work. Right after that when we said we only wanted repairs that were covered under warranty. I also messaged and called Juan regarding a non warranty work. Right after that when we said we only wanted repairs that were covered under warranty. I also messaged and called Juan regarding a couple other items and no response until Wednesday when I had to finally call the direct phone to speak to someone else and asking him to give a message to Juan that we will be picking the Van up on Thursday. When the van was picked up by my co-workers they were told we would have to bring the van back to have the other repairs done. So the service we were given was not good. We were very dissatisfied. More

Dealership was great, nice and clean. I also really like how close it is to my house. I also really like how close it is to my house. More

Always excellent service. Thank you Brian for expert and friendly service! You are the best! Thank you Brian for expert and friendly service! You are the best! More

I’ve been waiting since 9/22 for my appointment. I purchased a warranty for my windshield and the approval still hasn’t been given. I have. 2024 S580e, not a cheap car I purchased a warranty for my windshield and the approval still hasn’t been given. I have. 2024 S580e, not a cheap car More

James was patient from the beginning, explaining throughly the issues with my car. He provided a fantastic service. throughly the issues with my car. He provided a fantastic service. More

I’m satisfied with Peter’s service , he’s very knowledge of what his doing of what his doing More

It was great experience. Very quick paper work process , delivery car to my house. Boris was really helpful with everything . Thank you Very quick paper work process , delivery car to my house. Boris was really helpful with everything . Thank you More

They are so professional also they responded. And updated me buy text. That is very good for me And updated me buy text. That is very good for me More

John was very friendly and helpful! Thank you John chow for helping me with my CLS! Thank you John chow for helping me with my CLS! More