Mercedes-Benz of West Covina

Demitra Lopez Mercedes-Benz of West Covina Was amazing she is so easy to work with , great customer service ! Very helpful ! Thank you so much ! she is so easy to work with , great customer service ! Very helpful ! Thank you so much ! More

Excellent job. I will definitely come back. Thank you for always giving good service to our SUV. I will definitely come back. Thank you for always giving good service to our SUV. More

Daniel’s customer service was great! He answered all our questions and addressed all the issues in a timely manner. He answered all our questions and addressed all the issues in a timely manner. More

The staff was friendly and kind. However, due to an employee's mistake, they did not give me a car wash. A little disappointed, but the staff and facilities were good. However, due to an employee's mistake, they did not give me a car wash. A little disappointed, but the staff and facilities were good. More

Brought car in twice for same flat tire. The first time they didn’t check for damage just filled air, despite me telling them that I keep filling with air and tire keeps deflating. I was adv The first time they didn’t check for damage just filled air, despite me telling them that I keep filling with air and tire keeps deflating. I was advised to return if tire deflates again or go to American Tire around the corner. Couple days later, I returned and insisted they check for tire damage and that I have tire warranty/insurance. A nail was found in my tire and the other rear tire needed replacement. After waiting five hours, and wasn’t offered a ride home or loaner car, I was out of pocket $700. The replaced tires look used and worn. I was told my car was washed and my car is still dirty as well as the tires. Tires were not rotated. As I watched the service through a window from the lobby, the nearly $300 wheel alignment took less than five minutes. More

It is good service. I am very satisfied with the service this time, thank you very much, I am very satisfied with the service this time, thank you very much, More

Very dishonest way to conduct business, finance manager added unwanted prepaid services even after I had told him several times that I did NOT wanted any add ons. I was not able to review my contract prior added unwanted prepaid services even after I had told him several times that I did NOT wanted any add ons. I was not able to review my contract prior to leaving the dealership because the contract was saved in a USB card that I opened 2 days later. The items added were Zurich paint protection and Zurich dent removal. I had this coverage on my mercedes and I file 2 claims and the 2 claims were denied!. Advise ask for a paper contract and carefully review every item that its included in it. Avoid headaches! More

Sales gentleman was excellent. Made the deal happen Made everything extremely smooth and easy Wonderful overall experience Made the deal happen Made everything extremely smooth and easy Wonderful overall experience More

Spending to much time waiting for help. Taking to long for minimal work on vehicle. Not getting call backs when promised. Maybe we are just use to BMW service center and expected the sa Taking to long for minimal work on vehicle. Not getting call backs when promised. Maybe we are just use to BMW service center and expected the same. Asked for a car wash after service, waited one hour. To be honest we were looking for another car. We were looking at another Mercedes but went with a Lexus instead. More

John Chow was great to deql with. He was professional, polite and courteous. A credit to the organization. I have been two two different dealerships before trying this one. I will be He was professional, polite and courteous. A credit to the organization. I have been two two different dealerships before trying this one. I will be returning. Thanks More