Mercedes-Benz of West Covina

Mathew is best service advisor! Good experience with recall service, really recommend!! So enjoyable the car Good experience with recall service, really recommend!! So enjoyable the car More

Clean, courteous staff. It just took over half an hour before anyone talked to me. And I was there for over 2.5 hrs for a recall and had been told it’d take 1-1.5hrs It just took over half an hour before anyone talked to me. And I was there for over 2.5 hrs for a recall and had been told it’d take 1-1.5hrs More

Poor service and too expensive. Too many days with the car, five day! Too much Too many days with the car, five day! Too much More

Excellence service. Very organized and top notched. I was treated with respect. My service person kept me in the loop the entire time. Very organized and top notched. I was treated with respect. My service person kept me in the loop the entire time. More

great experience with this service and Matt is efficient to get my loaner car arranged without waiting too long. to get my loaner car arranged without waiting too long. More

I received excellent service The attention I receive from George amazing. Cannot find the service anywhere else. from George amazing. Cannot find the service anywhere else. More

Excellent service from Michael from start to finish! Kept me updated frequently and made sure I was aware of the entire process. He didn’t try to oversell me on anything unnecessary, was honest about th Kept me updated frequently and made sure I was aware of the entire process. He didn’t try to oversell me on anything unnecessary, was honest about the costs and was fully understanding of my limited time and helped me schedule my next appointment for me! More

Newer got my book and second key. Newer got purchase agreement and call left messages no one call back And I’m still waiting Newer got purchase agreement and call left messages no one call back And I’m still waiting More

John was great! He gave me the information in a timely manner so that I could make a decision on what I would be able to get don on my vehicle..he exceeded my expect He gave me the information in a timely manner so that I could make a decision on what I would be able to get don on my vehicle..he exceeded my expectations! He was personable, kind, understanding, patient and genuine! He was transparent and kept me up to date on my vehicle so I wasn't sitting around waiting. Excellent service! I'm definitely coming back even though I live more than an hour away from this location because John knows how to take care of his customers. Thank you!!! More

Great people, superior customer service. I had a very good car buying experience.overall. I purchased a 2023 S580 for myself and a GLB 250 for my daughter. Roberto really took his time to he I had a very good car buying experience.overall. I purchased a 2023 S580 for myself and a GLB 250 for my daughter. Roberto really took his time to help us make sure we are getting the best deal and the car we wanted. West Covina has a huge inventory which made it easy to find exactly what we were looking for. Thank you for the great service! More