Mercedes-Benz of West Covina

Roberto is so accommodating and friendly. He looks eye to eye with us and tries to give us the best deal. He’s a funny guy too! He looks eye to eye with us and tries to give us the best deal. He’s a funny guy too! More

Staff is friendly and courteous. Very clean and comfortable service center waiting area. Highly recommend. Very clean and comfortable service center waiting area. Highly recommend. More

They made it happen for me to get what I wanted and left pleased especially the sales consultant BORIS SAROKHIAN pleased especially the sales consultant BORIS SAROKHIAN More

Kind reminders and updates came in during the visit. Happy with their customer service always Happy with their customer service always More

This was the BEST experience I have ever had with any service department in any dealership. Dan went above and beyond to ensure all of my needs were met. It was like a Ritz Carlton experience. He kept me service department in any dealership. Dan went above and beyond to ensure all of my needs were met. It was like a Ritz Carlton experience. He kept me updated on the status of my vehicle. Every time I came in I felt a heartful welcome from him. The process was also really quick. I got my paperwork and rental before I even knew it. I also wanted to mention another member. I think her name was B. She was also really nice and helpful. More

Moustafa our sales agent was very helpful. However, the car was given to me still very dirty and they never called to finish vehicle setup. However, the car was given to me still very dirty and they never called to finish vehicle setup. More

Took too long and poor communication,with the person who handled my vehicle 16 days to be exact only to change a wire. That is ridiculous!! handled my vehicle 16 days to be exact only to change a wire. That is ridiculous!! More

Roberto is an amicable and helpful salesperson. He makes the buying process go smoothly and easily. He makes the buying process go smoothly and easily. More

I am extremely disappointed with the quality of service I received. The service quality was extremely poor, and the efficiency in handling matters was unacceptably slow. received. The service quality was extremely poor, and the efficiency in handling matters was unacceptably slow. More

Very good service. Staff very courteous. Clean environment. You service rates are on the higher side. Staff very courteous. Clean environment. You service rates are on the higher side. More