Mercedes-Benz of West Houston

Definitely pricier on repairs than other Mercedes dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace t dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace them (guessing understaffed). A neighbor with the same year and model replaced her sunroof rails two months ago from a Mercedes dealership in southern Houston area. The price quoted to me by Sewell was $1000 MORE than what they neighbor paid. Needless to say, I had my car serviced at the other dealership and my next car will not be from the Sewell Mercedes dealership (which is where I bought my current car). More

I brought my GL 450 to Sewell on December 14 to have the airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know if something is wrong with your vehicle. I informed Jay, I did not get any indicator from my message center about my battery. He told me how the service department ran a diagnosis on my vehicle, and the battery was not correctly powering my SUV. He then gave me a six hundred dollars something quote for the battery and labor, and I refused to pay that price. Jay called me later about a turbo line not covered by my warranty. That was $1300.00 plus, and I declined that service also. I went to get my vehicle, and the check coolant light was on. I explained to Jay this was not on my dashboard when I dropped it off. He told me the turbo line was leaking and the coolant was not staying in my radiant. I did not have this problem before I dropped my vehicle at Sewell. I have a mechanic that works on my cars. I have been with him for almost a decade. I just brought this Mercedes, and it is still under warranty. This is the only reason my mechanic is not working on my Mercedes. I explained all this to Jay, and he reassured me my fluids were topped, and I could make it to my mechanic. Well, my vehicle ran hot. I was not even five miles from Sewell. Again, I told Jay I was not going far and asked if my vehicle could make it without running hot. He said yes. I explained to Jay I have towing services with my warranty, insurance, and roadside assistance. My mechanic is the head mechanic for a major dealership in Houston, and I have been working with him for years. He explained that the turbo line should not have been disturbed if they were working on the airmatic pump, and my dashboard was not reading low coolant when I dropped it to them. He stated, based on his experience and the damage on the turbo line this was caused by human error. I ordered the turbo line from Sewell. I was told I had to buy all four turbo lines. When I went to purchase the parts, I again asked the service parts employee if I had to buy all four turbo lines because I only needed the two left turbo lines. He said he could only sell all four together. I relayed this to my mechanic. He told me to give him the parts, and he would return them. He did just that. I bought an unnecessary battery from another Mercedes-Benz dealership for much less than Sewell quoted me. I bought and paid for my two left turbo lines to be replaced because of human error, and I was sold unnecessary parts, two right turbo lines. Thank God there are descent mechanics out there, and mine was able to get my money back for the two right turbo links. I was out of almost a thousand dollars during the holidays. I have been calling Jay for days now and leaving voicemail messages, and he won’t answer or return my calls. Thanks, Sewell and Jay. You lost a customer, and I am posting this on every review website that will let me. More

So let's start with the fact that I am a service member stationed in Ft Hood, stopped In to purchase a vehicle after closing on a property in Humble, dealt with Luis Bartlett, test drove a vehicle, and pre stationed in Ft Hood, stopped In to purchase a vehicle after closing on a property in Humble, dealt with Luis Bartlett, test drove a vehicle, and presented my check from my bank, and was going to trade in my vehicle which they low-balled me on that price, I did not have the title on hand, which the sales agent said they could check the status of via a system called twitch, instead immediately doing this, he started putting together numbers walking around trying to get other sales while I was seated at his desk, spent about three hours in there off wasted time, stating that the could not verify because it was an Illinois title. I drove back home not making it there until 18:30 meanwhile I have to get my home life together and prepare fpr work given that I had been away from home the past two weeks trainig a medical unti that is deploying, and have to get up less than twelve hours to attend physcial fitness the next mornig. He said that if I got home and sent him a picture of the title that this would be sufficient for him to get the ball rolling and that he would drive the car down the next day. Welp reached out at 0955 this morming to discuss how to send them the 1692 that I had to put down got the run around until about 13:12 in which he informed me that I could pay with my debit card via a link from the dealership in which I had inquired about three hours ago. At about 12: 45 I reached out to him on clarfifcation for the wiring rpocess he did not know the info and had someone else to reach out. So wind up paying the 1692, and which the agreement was that I would meet him half way to retrieve the vehicle and not do a turn and burn of six hours in driving all the way back down to Houston and back as he requested me to do , because it is just simply too much on me. I paid the 1692 text him the half way point and left work early and had anotehr soldier ride with me so I would be doing all this over the road driving alone , given it is viewed as a safety to the military, and not to mention that if something would have happened my death benefit could not be paid out if due to unsafe actions, I reach out to him and asked was he on the way, and he told me no he could not come until the morning and which I defintely was not going to be able to meet him halfway , because I have to start work at 0730 and will not allowed to be off. He told me that he was with a customer and he could not leave, he has to come in the morning . So I guess that I was not a customer. Thsi displays that they view the customers as numbers and not custuomer I have never experience this low level customer service in purchasing a car. Most often times I have felt like a valued customer, and they were accomodating. The impression I recieved in this experience is that as if they were doing me a favor to sell me a vehicle. So any service member and veterans out there I would not patron this establishment because our sacrifice in order for the to do what they do means nothing. More

Very easy to deal with. They were prompt in replying and management followed up to make sure I was taken care of. management followed up to make sure I was taken care of. More

The people to work in there are friendly and I got a quickly contact by phone to give me information about the car to I was interesting, is a very clean dealership and atencion quickly contact by phone to give me information about the car to I was interesting, is a very clean dealership and atencion More

My experience with this dealership far exceeded my expectations, and I didn't make it easy on them. I bought the car online from 1500 miles away, and I would do it again in a heartbeat. My sales rep expectations, and I didn't make it easy on them. I bought the car online from 1500 miles away, and I would do it again in a heartbeat. My sales rep, Shelby Randle, was amazingly attentive and provided answers to every question and request I had. The sales management team supplied all of the expertise to make my purchase an absolute delight. They picked me up from the airport! Am I satisfied? It goes WAY beyond that. Thank you all! More