Mercedes-Benz of Westmont - Service Center

4 hours for a scheduled service vs estimated time of 1. 5 hours. Nothing unusual was found, and everything was in good condition. This took way longer than I was told. I waited at the dealer, wasting an ent 5 hours. Nothing unusual was found, and everything was in good condition. This took way longer than I was told. I waited at the dealer, wasting an entire morning. Wish a loaner was offered, or upfront communication stating it was not going to be as fast as advertised, so that I could plan my morning differently. More

Brought car in for a service A and tire change and took from 7am to 703pm when the service advisor decided to text me , after I called and showed up looking for him and the status of my car from 7am to 703pm when the service advisor decided to text me , after I called and showed up looking for him and the status of my car More

Harry who took my car in was helpful, attentive, and through. And he kept me informed on my car’s progress. through. And he kept me informed on my car’s progress. More

Recall service appointment was handled professionally. Unfortunately, I had to come back for a 2nd time to replace windshield wiper blades; not completed during initial visit. Very relieved that the servi Unfortunately, I had to come back for a 2nd time to replace windshield wiper blades; not completed during initial visit. Very relieved that the service was completed immediately. Hoping that I don't have to bring vehicle back for a third time for this issue. Also, on this day I was unable to get a car wash after service due to labor shortage and long wait time. Staff was diverse, friendly, helpful and very professional. Clean facility and nice coffee bar and lounge. More

There was a problem with my windshield wiper. Twice I brought it to service. I realized then that service claimed it was replaced but it wasn’t. The third time I made sure there was paper work wi Twice I brought it to service. I realized then that service claimed it was replaced but it wasn’t. The third time I made sure there was paper work with the service to replace windshield wiper which was not done the first couple of times. It finally got done. Unfortunately it took 3 visits to get it done correctly. Thank you anyway. More

Engine light on and "B" Maintenance. Rob Razik is excellent as always. Ratings on service low only because a service ctr of this size had no loaners to be given out Rob Razik is excellent as always. Ratings on service low only because a service ctr of this size had no loaners to be given out More

My scheduled service appointment was handled very professionally. It took no time at all to sign in and get a loaner car. It was ready when promised. professionally. It took no time at all to sign in and get a loaner car. It was ready when promised. More

Beautiful facility, everyone is very nice. Brian is my representative and always helpful to answer questions. Brian is my representative and always helpful to answer questions. More

Brian Reed, my Service Advisor, at Mercedes -Benz of Westmont, IL, continues to be Outstanding in providing customer service!! Brian is honest and has high integrity when presenting any issues the car m Westmont, IL, continues to be Outstanding in providing customer service!! Brian is honest and has high integrity when presenting any issues the car may have and is very thorough in why the car requires service. More

My service experience was excellent, from start to finish. Everyone was friendly and knowledgeable, I highly recommend. finish. Everyone was friendly and knowledgeable, I highly recommend. More