We bought many Mercedes from this dealer. Jim Fico sold us several of them. While we were active purchasers he was great. However, we haven’t bought a car from him in a couple of years having bought luxury models from other dealers.
We recently visited the dealership twice. Although Fico presents the same smiling face, he shows no interest in selling us a car. In fact, we feel disrespected. During these visits, we asked for a test drive in two top models. On both occasions Fico said he would gladly demo the cars. We waited in the customer lounge while he attended to other matters, but he never showed up. In fact, he vanished.
This happed twice and we feel disrespected enough to go to other dealers in the area.