Mercedes-Benz of Westmont - Service Center

I had my MB serviced here and will definitely return. Great service - upfront, no surprises and was provided a loaner. Great service - upfront, no surprises and was provided a loaner. More

Brett Nordmeyer and team stayed with us throughout the entire repair. Updating us on service. Giving us options. And making us feel welcome at Mercedes-Benz of Westmont. And, when we had to return, he mad entire repair. Updating us on service. Giving us options. And making us feel welcome at Mercedes-Benz of Westmont. And, when we had to return, he made sure we were seen even though he was off work that day. Our 2010 Sprinter van is also our home and they handled it with care. Thank you for supporting Veterans. We greatly appreciate the service at this dealership. More

I absolutely love this dealership. One of the reasons I'm on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle during service is much longer now (that part is understandable, and I'm willing to overlook) however, the Service specialist used to be able to give you the loaner and I would be out the door in a matter of minutes. This time, to drop my car, and then go to another office (and another service tech) took over a half hour to drop my car. Again, I think this dealership is truly above and beyond, but I wanted to express my frustration with this new 2-step process that they've put in place. I hope it's revisited and removed. thank you, More

No hassle, no pressure, good explanations. Sales people are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! More

Dealership is clean, service manager was knowledgeable and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. More

My service provider Shannon went above and beyond to expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department More

Nice people. Work gets done efficiently, great customer service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. More

Appreciate able to service car same day, Kelli was very thorough and courteous. When car returned had been washed with spotless windows, a nice bonus. thorough and courteous. When car returned had been washed with spotless windows, a nice bonus. More

Kelli is fantastic - she cares BUT AS I HAVE MENTIONED MANY TIMES BEFORE THE RECEPTION WHEN YOU FIRST DRIVE YOUR CAR IN FOR SERVICE IS AWFUL! There has to be a better way to acknowledge customers. You MANY TIMES BEFORE THE RECEPTION WHEN YOU FIRST DRIVE YOUR CAR IN FOR SERVICE IS AWFUL! There has to be a better way to acknowledge customers. You stand by your car like a fool until someone decides to come out of their glass box, and then they don't know who is next. I only come here because it is close, but I am seriously considering finding another dealership that might care about its clients. More

Service at this dealership was fine. The problem was getting into the service area because the Audi dealership next door had a truck in the way. getting into the service area because the Audi dealership next door had a truck in the way. More