Mercedes-Benz of Westmont - Service Center

This was my first time to the Autonation Mercedes dealership in Westmont. I wanted to provide specifics on why I rated this dealership so low. Some of these the below seem a little picky, but as a dealership in Westmont. I wanted to provide specifics on why I rated this dealership so low. Some of these the below seem a little picky, but as a luxury car dealership, customers feel like they are receiving high-end service 1) I had to wait to be serviced. Specifically, when I drove my car into the service dept., employees would walk on by and not stop to inquire why I was there or tell me someone would be right there. After standing around for sometime, a gentleman finally helped. 2) When I was checking out for the loaner car, I was told that I had to pay for each I-pass toll and fill up the tank before I brought it back. I was shocked since I had both a Volvo and an Infinity prior and they had those small services included. 3) No offer of water / coffee / pastries- no offer of any beverage or sweets that were laid out for customers. Again, most luxury car dealership have these extra touches. 4) Tacky signs - there was a tacky sign hand written about not taking the loaner car our of state and a sign that said do not take the pens. Not the look or feel at a luxury car dealership. 5) Waited about 15 minutes for the car to be pulled around once completed from service. The car never came out. When I went back into the dealership they had put my keys away and told me only 1 employee was working so it was taking awhile. Next service, I will drive an extra 10 minutes to go to a different dealership. I hope management reads this, because this is not directed at the employees - it seems this is mostly management not knowing the environment on how to service their customers. More

Excellent service department. Quickly addressed my concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed More

Courteous and present to work with they also provide it a loaner car while my car was being service. loaner car while my car was being service. More

Just had a regular service and they make it a painless process. Always a pleasure. process. Always a pleasure. More

I have been with this Dealership since 1981. They have taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. More

Great service and sales people, couldn’t think of a better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. More

Good service and very efficient. The team did there yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive More

Brett in Service is a wonderful person to work with. He is very helpful and tells you the information you need to know. He gets back to you. is very helpful and tells you the information you need to know. He gets back to you. More

Mercedes-Benz of Westmont in IL has worse customer service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help throug service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help through operation - she just keep transferring my calls to answer machine. We leased the car and we stuck with this dealership for 3 years :( What happen to MB quality of service. More